The CBS Sports Radio Network is approaching its fourth year in business. The operation launched in September 2012 with 80 stations clearing the CBS Sports Minute, and once the full programming lineup was introduced in January of 2013, the affiliate base expanded to 150.
Currently, CBS clears network programming on 330 affiliates nationwide. To avoid confusion, that doesn’t mean their shows are available 24/7 on all affiliates. It means that some form of the network’s content is cleared by each of these stations. One component not included in that equation is the network’s distribution through online streaming.
What makes the CBS Sports Radio Network’s situation unique, is that the programming decisions are made by CBS officials, but the content is distributed and sold by Westwood One, who are owned by Cumulus. Having two of the nation’s biggest radio operators team up to develop and grow a national sports network doesn’t happen everyday, but without their marriage, this would be a very different column.
Before the CBS Sports Radio Network was born, former CEO Dan Mason and Executive Vice President of Programming Chris Oliviero were searching for a way to exponentially grow their business. They felt they were successful at local sports radio but wanted to find an opportunity that would allow them to become difference makers on the national circuit.
Mason said “We had a lot of great local content and wanted to string it together somehow, but didn’t have the right mechanism. But then Lew Dickey came to visit, and suddenly all of the pieces began to fall into place. With Cumulus providing their support and a great play by play component from Westwood One, and our team offering great talent and high quality content, the fit felt right.”
The involvement of Cumulus was critical to turning CBS’ vision into a reality. The company understood the network sales business from previously partnering with ESPN Radio, and owned and operated hundreds of radio stations across the nation. Upon making the decision to form an alliance with CBS, they announced they would drop 47 ESPN Radio stations in favor of CBS’ new national product. That news alone drew instant attention from the radio industry, and its top advertisers.
With two powerful operators now on the same team, and looking to use their collective muscles to move aside ESPN Radio and Fox Sports Radio, the questions became – who would run it, where would it originate from, and which personalities would be part of it?
Finding The Right Leader:
The man who received the call to lead the operation was Eric Spitz, the prized protege of WFAN boss Mark Chernoff. During the course of his career, Eric gained tremendous value from learning from the top Program Director in the format. But while he may have been satisfied with the body of work that he had produced, he was also eager to spread his wings and find out if he could fly.
When word trickled out that CBS was considering entering the network space, Eric let everyone know that he was ready for the challenge.
“I had the good fortune of learning from the best programmer in the business, Mark Chernoff” said Spitz. “I enjoyed every moment of my time with WFAN, and I learned a lot, and developed a lot of relationships. But, eventually I wanted to test myself and oversee my own brand, and that wasn’t going to happen with WFAN. Mark built that brand and turned it into the most successful sports radio station in the country and he’s not leaving until he decides it’s time. And he’s earned that.”
He continued “For myself, the network presented an opportunity to find out what I was capable of as the point man. But, it also provided the best of both worlds because I had the opportunity to remain inside the same building with Mark and Chris Oliviero. That allowed me to be a resource to them, and them to me, and it’s worked out really well.”
Before Spitz was trusted with the assignment, CBS had a lot to consider. Moving Spitz to run the network, meant having to make adjustments with WFAN (where Chernoff was still deeply rooted). The company also had Bruce Gilbert programming a few of their Dallas stations, and his reputation in national circles was popular from his tenure with ESPN Radio and iHeart’s sports properties.
Although conversations took place with Gilbert, it was clear to Mason, Oliviero, and Chernoff that the network needed to operate out of New York. By doing so, they’d present a strong brand image, keep open the line of communication between CBS’ key executives, plus it was ideal for the sales team and advertisers to forge better relationships with the network’s talent and key people. The facilities in New York were also big enough to house the operation.
“We wanted stability with our key people because when you’re starting a new operation it’s important to have everyone under the same roof,” said Mason. “We felt having the brain trust of Mark, Eric, and Chris was a big advantage for what we were creating and being in NY made the most sense to keep things streamlined.”
Another benefit to shifting Spitz over to run the network was that he was already in house, knew the way CBS did business, and had strong relationships with everyone involved. The further the company gave consideration to launching the network, the more clear it became that he was the right person to lead it.
Oliviero shared the reasons why: “Promoting from within is important to us, and in Eric’s case, he has an incredible operational strength and great temperament. He’s an excellent coach who has a great demeanor with talent, plus he gained some national experience while working previously for Westwood One. We knew we had to hit the ground running and a big reason we were prepared the way we were on day #1 was because we had Eric leading the way.”
Olivero was not alone in his assessment, Mason felt equally as strong about Spitz: “Eric knew the CBS language and playbook. He anticipates everything well and has learned a lot over the years from Mark. His demeanor and ear for good programming gave Chris and I a lot of confidence that he’d do well. His involvement is a big reason for the network’s success.”
Since being charged with running the network, Spitz is happy and feeling professionally challenged. He invests a lot of his time in supporting the Westwood One sales team, and tries to provide the same for many of the network’s programs. One host who has taken notice of the way Spitz manages, and appreciates it, is Damon Amendolara, who hosts “The D.A Show” Monday-Friday from 6p-10p ET.
“Eric is one of the best bosses I’ve ever had, and working with him was one of the biggest reasons I jumped at the opportunity to come here” said D.A. “He trusts me, but reigns me in when I need it. I look at the show as four-hours of an artist’s pad. I figure out what to draw, then I get to decide how to color it. There are rules. I can’t paint on the walls. I can’t draw on the table. It’s got to be in good taste. We touch base regularly, and I bounce ideas off him. He’ll let me know when we need to reel it in, but he doesn’t micromanage me in any way.”
Creating Synergy Between Local Stations and The Network:
While Eric may guide the ship, that doesn’t mean his mentor Mark Chernoff isn’t involved or accessible. Chernoff’s office is within walking distance for Spitz, and often the two men will collaborate on opportunities to bring the local and national brands together.
“We see some of the benefits come into play with the way the CBS Sports Minute’s are incorporated into our local brands” said Chernoff. “We’ve also had some of our network talent like Doug Gottlieb and Gregg Giannotti fill in on shows on WFAN, and some of our markets pick up the national programming during evenings, overnights, and weekends which is nice.”
He sites one specific example of how the two platforms have come together to create programming that is beneficial to all involved.
“Some people may have noticed that we’re creating more specialized content and carrying it on many of our local stations. For example, Taz is providing a WrestleMania post-show edition of his show on Sunday night April 3rd and WFAN, 670 The Score, The Sports Hub, The Fan in D.C and a number of our other local sports stations are picking it up. We give them the option to do that. They don’t have to take it if they don’t think it fits their radio station, but when they do, it’s because they believe the quality is good and provides a benefit to their listeners.”
Critics point out that the network may have hurt its own growth by not being forceful enough with airing the network’s key programs on the company’s own local stations. However, if you look at the success of brands like WFAN, 98.7 The Sports Hub, WIP, 670 The Score, etc. you can understand why CBS has no plans to change that strategy. It doesn’t make much sense to damage one part of the company’s business, for the benefit of another.
Oliviero says that it’s all a part of the company’s operational strategy: “The vision was to create two channels of programming – the best in local sports radio programming, and the best in national sports programming. The consistency we’ve had is something I’m proud of. I believe we’ve served the CBS brand well, and delivered for many of our affiliates, and in building this network, we’ve remained committed to our local strategy too which is vital to our business success.”
Adding High Profile Talent:
As great as the synergy might be, a national product won’t have success without A+ talent. Most in the industry would agree that Jim Rome fits that description. Adding his name to the CBS marquee gave instant credibility to the brand, and allowed the company to enter into some markets that it may have otherwise needed more time to clear.
Spitz talked about the importance of landing an established talent like Rome: “There’s no doubt that Jim’s addition brought instant credibility and awareness to our product. It helped us gain entry into some big markets to establish our legitimacy.”
Chernoff said that the relationship with CBS television helped create that possibility. When the opportunity was presented by TV executives, everyone involved on the radio end agreed that it was a no-brainer. To launch a national product with Rome serving as the face of it was exactly what CBS needed to plant its flag in the ground.
Since venturing into the jungle, CBS executives couldn’t be more pleased. Spitz explained why: “The one great benefit of working with Jim is that he’s a professional who you can count on to deliver a great program. I don’t need to babysit the show. It’s one of those programs that’s almost like a plug and play because you know it’s going to be good. That allows me to be able to focus my attention in a few other areas that are more pressing to growing the business. If I have feedback or a suggestion he’s open to it and he’s great with our clients too.”
While Rome possessed the largest profile, the remainder of the network’s lineup at launch time was impressive.
In mornings, the original show featured local radio/television personality Brandon Tierney, former NY Giants running back Tiki Barber, and former ESPN Anchor Dana Jacobsen. Middays belonged to nationally recognized author and columnist John Feinstein who hosted a show which served as a lead in for Rome. Completing the M-F 6a-7p picture in afternoons was former ESPN Radio/TV personality/analyst and former Oklahoma State basketball player Doug Gottlieb.
During the evenings, the network featured former ESPN Radio host Chris Moore and CBS College Football Analyst Brian Jones, former local radio and SiriusXM personality Scott Ferrall, and local radio personality Damon Amendolara. A slew of other well established local and national radio personalities rounded out the network’s weekend coverage.
Developing a Different Sound and Strategy:
After getting the lineup in place, the next focus was to establish the network’s identity. From a listening standpoint, there are a few things that CBS does differently than their competitors. If you’ve heard a CBS local sports radio station before, then you should notice the similarities with the network’s jingles and voice talent. Each are distinct and present an alternative sound to what ESPN Radio and Fox Sports Radio deliver.
Another noticeable difference, is the network’s focus and commitment to taking calls. Spitz said the decision was a strategic one, and one he’s glad they made.
“We felt that taking calls on a national level would have appeal, and differentiate us from the ESPN’s and FOX’s of the world,” said Spitz. “It’s still important for producers to screen them well, and the hosts to use them properly, but sports stories that are hits are going to draw a reaction everywhere and we encourage our talent to include the audience in their conversations.”
By employing that approach, it’s allowed the network’s hosts to further develop their relationship with listeners, especially in markets where they may not have been previously familiar. Sports radio fans may know Rome therefore it may not be as valuable to him, but for talent like Amendolara who are growing their profile, the ability to connect verbally with the audience and develop a bond has tremendous value.
“The audience is my top priority,” said D.A. “On my show, we have states like Wisconsin, Georgia, South Carolina, Ohio, and Pennsylvania that are really interactive. Cities like Baltimore, Green Bay, Seattle and Atlanta have been amazing for calls, and social media interaction. So many people can listen to the show via our 170+ show affiliates, or our live stream, or the app. It’s an amazing new world in consumption.”
Making Lineup Adjustments:
Despite the buzz and two years of on-air stability, Spitz, Chernoff, and Oliviero reached a crossroads where they felt some adjustments had to be made to take bigger steps forward. It’s sort of like buying a new home. You can love everything about it, but at some point, the walls get painted a different color, a rug gets placed over the hardwood floors, and the furniture gets moved around from one side of the room to the other to give the home a different look.
Luckily for CBS, some of the answers were already inside the company.
Gregg Giannotti was brought in from The Fan in Pittsburgh, and paired with Brian Jones from the evening program, to host mornings nationally. With “Gio and Jones” in place as the network’s new morning show, “Tiki and Tierney” shifted to middays. The moves left Dana Jacobsen and John Feinstein on the outside looking in (they were given other roles in the company).
The network also made the decision to take Amendolara off of overnights and put him on at 6pm, replacing his overnight slot with Amy Lawrence. That left Chris Moore without a five nights per week opportunity (he still fills in on WFAN).
“We tried some things early on with the lineup and some worked and a few didn’t,” said Spitz. “We’ve since adjusted and think they’re well positioned now”.
Such moves can rattle the psyche of a sports radio personality, but for Brandon Tierney, he tried to find the positive in the situation.
“If I’m being honest, our style is probably better suited for this timeslot than it was in mornings. Tiki and I have very good on-air chemistry, and we understand what we’re looking to accomplish individually and collectively. I enjoy working with him, and think that the audience can tell that. The switch turned out to be a big positive for us.”
Although the afternoon show didn’t feature a hosting change, it did make a location adjustment. Doug Gottlieb originally signed on to host his program from California, but as the relationship grew with television and radio, it became clear that a move back to the east coast was necessary.
During a recent visit to San Francisco, Gottlieb explained to me how the situation came about, and what the initial challenges were. “When they asked me to move back, at first I was reluctant. But, once I had time to think about it, I realized it made the most sense.”
He also pointed out that there was one other hurdle still left to clear.
“The only issue we had was that I was going to do the radio show from another studio, not inside the same building with everyone at the CBS Sports Radio Network. The challenge with that is that you feel removed from what’s happening with the company, and you don’t get an opportunity to connect with your bosses much. I asked them, if I moved back could I do the show from the same building that way there’d be better synergy and allow us to further develop our relationship, and they were receptive to it and I think it’s worked out well for all of us”.
If anyone knows what it’s like to make adjustments on a national stage, it’s Bruce Gilbert, Cumulus’ Senior Vice President of Sports. Having led ESPN during a time when Gottlieb, Erik Kuselias, John Seibel and Freddie Coleman were added to the weekday lineup, and Colin Cowherd replaced Tony Kornheiser, Gilbert now has an interesting position of managing Cumulus’ local sports properties, and Westwood One sports, while also working with CBS.
“Whenever you start something new, you begin with a plan and find out at some point that the plan needs tweaking,” said Gilbert. You try to listen to your affiliates and partners and make the necessary adjustments that you believe will bring your brand larger success. CBS came out of the gate with a lot of star talent, and the creation of the CBS Sports Minute was smart and a huge success because it allowed the brand to gain clearance on a lot of powerful local sports radio brands. They’ve since shown an ability to adapt and the internal feeling is very positive because the network has continued getting better.”
Major Market Clearance Issues:
But despite making moves to the lineup that many consider positive, the one challenge that remains is the ability to gain clearance for the network’s key weekday programs in major markets. On the affiliate sheet it may show that the network clears a number of bigger major market brands, but most are picking up the CBS Sports Minute, nights/weekend programming, or the content is being featured on secondary signals in the local market.
Of the network’s four core weekday shows (M-F 6a-7p), Rome has received the best major market clearance. That was to be expected. However, his show was dealt a blow recently when The Beast 980 in Los Angeles was sold, and its format flipped. The sale caused the show to lose its largest market affiliate. Luckily for Rome, his show is offered on the Mighty 1090 in San Diego, which has a big enough signal to penetrate the L.A area.
The network also hasn’t found a home yet on the New York City airwaves, even though CBS runs the operation out of the concrete jungle, and provides two signals of support for local powerhouse WFAN. CBS executives point out that the network can be heard on HD2, and an affiliation was formed with WFAS in Westchester (which reaches certain parts of the big apple), but while those are indeed options for the audience, they’re not seen the same way by local radio listeners. The one major benefit the network receives in New York, is when WFAN airs the CBS Sports Minute, and picks up select programming.
Mark Chernoff acknowledges that there’s more work to be done but there are other factors beyond their control: “Sure we’d like to have more major market clearance, and we knew the Los Angeles situation was possible because the radio station had been up for sale for quite some time. But, we can’t let ourselves worry about which cities take us, and which ones don’t. We try to put out a great product and make sure our stations know what’s available to take advantage of.”
He continued “We have to remind people that the programming can be heard on our app, website, and on our HD2 channels. In New York for example, the network comes in very clear on HD2. I listen to it everyday. It’s not just about local signals anymore.”
Spitz, Oliviero, and Chernoff plan to continue analyzing situations to help the network gain entry into larger areas, but they won’t do it at the expense of their local stations. This is why the focus on digital can’t be understated. With listeners flocking to tablets, mobile devices, and desktops to listen, it’s easy to forget how vital it is to be active and effective in the digital audio space. While it may not satisfy the appetite of radio industry insiders who want to see the network’s programming available in larger cities on bigger sticks, if it leads to larger digital numbers, and a stronger interest from listeners in major market cities where the programming isn’t available, I doubt CBS will worry much about industry opinions.
Understanding How National Success Is Measured:
It’s become the norm inside radio circles to knock a network for not receiving enough major market clearance, and to highlight how national programming doesn’t compare in the ratings to local shows. But, what’s misunderstood in the industry is how a national network’s success is measured.
Bruce Gilbert offers his perspective. “There are no two networks where the answer is alike. At ESPN, protecting the brand was the top priority. If an affiliate wasn’t going to present the product the way we felt it needed to be presented, we’d pass on working with them. The brand integrity was too important to the company.”
He adds, “At CBS, there’s a larger focus placed on generating revenue. Here we have access to some of the best rated local sports radio stations in America through our partnership with CBS, and when you combine that with Westwood One’s distribution, sales team, and play by play, it creates an impressive package for advertisers. The reason it works, is because of the strength of the CBS brand, and the muscle of the WW1 sales team.”
Former CBS CEO Dan Mason says that each business must run on its own and have the right people in place. “In local, sales are a straight rifle shot. In network, sales come in a basket. Both have unique opportunities for clients but are two very different concepts. The key is to have people in place who understand how to utilize both and grow each business without taking away from the other.”
For Chris Oliviero, it’s a matter of gaining repeat business, and seeing growth in the on-air product. “The number of affiliates is important but so is gaining consistency with local stations,” he said. “When an affiliate stays with you for a long period of time, that says that they’ve had other options available, but they believe in your product and enjoy doing business with you.”
Oliviero adds “the second part that’s important is the satisfaction of our sponsors. Are they getting results? Since we launched nationally, our sponsors have grown every year. We’ve seen our platform distribution expanding, and our editorial judgment and collection of radio talent has been exceptional. All of those things factor into the way we analyze the growth of our network.”
Three Things That Deserve To Be Acknowledged:
From where I sit, the CBS Sports Radio Network deserves credit for a few specific things that it often doesn’t receive recognition for.
First, the network isn’t made up of a collection of New Yorkers lacking a national perspective. I have heard that comment numerous times since the network launched, and while there are certainly a fair amount of east coast people on the network, (many with New York roots), that shouldn’t discount the fact that they’ve traveled the world and been involved in many different local markets.
For example, Brandon Tierney has hosted in Detroit, San Francisco, New York, Las Vegas, and Allentown, Pennsylvania. Damon Amendolara has hosted local shows in Miami, Kansas City, and Boston. Scott Ferrall has worked in New York, Atlanta, Pittsburgh, and Miami. Amy Lawrence has spent time in Oklahoma City, New Hampshire, Rhode Island, and Connecticut. By the way, she happens to be the only female on a national network who hosts her own full time weekday sports talk show.
Need more examples?
Doug Gottlieb has hosted radio shows in Oklahoma City, and Connecticut. Gregg Giannotti has worked in Pittsburgh and New York, and if you look at the network’s weekend lineup, it originates from Cleveland, OH, Atlanta, GA, Houston, TX, Grand Rapids, MI, Hartford, CT, and New York.
To suggest that the network is a New York focused product with personalities lacking a national perspective is simply inaccurate.
What also stands out is CBS’ commitment to building their network with dedicated radio personalities. ESPN has adopted a strategy of utilizing a large number of talent who possess the skills to perform on radio and television. Fox and NBC have done so too, although to a lesser degree. Yahoo Sports Radio would be the closest in comparison to CBS in terms of providing radio-focused on-air hosts.
If you look at CBS’ hosts (weekday and weekends included), they treat radio as their first love. The company believes in using people from their local markets who have the ability to talk sports on a national level, and that approach has helped a number of on-air talent expand their profiles, elevate the image of their radio station’s, and provide a benefit to each of their sales teams.
The one downside to that approach is that other national outlets pay attention and when they discover talent, they don’t hesitate to strike. Case in point, Fox Sports this week lured away Sports Radio 610 morning personality Nick Wright. He had been with CBS Houston for close to four years.
But despite those potential challenges, Oliviero says he’s not afraid to lose good people. “We want our people to grow and we’re not going to hide them out of fear that someone out there may recognize their talents and steal them away from us. If they have the talent to do a national show and they reach a point where they can’t go higher with us and someone else swoops in with an opportunity to help them take another step in their career, I applaud them.”
Chris continues, “If we help our people expand their profiles, it not only helps them on a national level, but it helps us on a local level. It tells our listeners and advertisers that they’re connecting with someone who has A+ talent. Networks sometimes look for a name or high profile individual to host their shows, but it takes a certain skillset to host a great radio program. At CBS we focus on providing GREAT radio hosts who can deliver dynamic content and are focused first and foremost on being masters at the radio craft.”
The Progress, The Future, and The Sale:
That leads us to the final part of this column, which I’d like to use to focus on the future. The critics will tell you that the network’s lack of major market clearance needs to be addressed. CBS will respond by reminding their advertisers, listeners, and employees how the network has grown from 150 affiliates in 2012 to 330 in 2016. Call it what you want, but I label that as progress. Whether it’s enough or not, depends on who you ask.
What isn’t disputable though is that CBS is up for grabs. The uncertainty of the future could potentially spell problems for the network, but right now the road is much too foggy to navigate. All we know is that the company is considering its options. Some of the possibilities include selling all or some of their radio stations, trading assets with another media group, or creating an entirely new company and shifting all of CBS’ radio assets over to it.
Regardless of which path they choose, one thing appears set in stone, the current company structure will experience some form of change in 2016.
One network employee who wished to remain anonymous says the potential of the sale has caused concern: “I’m not going to lie, it sucks. CBS has been a great company, and they’ve been a leader in the sports radio business. Not knowing who you’re going to work for is unsettling, but you can’t let it distract you. Hopefully whoever buys the company agrees that the network is on the right track and with some additional support, can help us expand and make it even more successful.”
I’m certainly no Nostradamus, and I’m not privy to the offers CBS has received to sell its radio properties, but if there’s some solace I can provide to those on the inside looking out, it’s to remember that IF the company sells, and another group spends hundreds of millions of dollars to purchase them, it’ll be because they see value in the brand, its people, and each station’s ability to deliver results.
Former CEO Dan Mason said it best, “Nobody knows what’s going to happen for sure, but if a company is going to spend the money to buy the car, then I don’t think they’re going to want to tear out the seats.”
Assuming that the network continues operating under its current arrangement, the big picture questions become:
- What must be done to reach 400 affiliates?
- How much revenue can the network generate?
- When will CBS gain clearance in larger markets?
- How long will CBS and Cumulus continue their relationship?
- Does CBS reach a point where they nationally simulcast Boomer & Carton?
- Is there a path to overtaking ESPN and FOX as the leader in national sports programming?
For Mason, he feels the network’s growth will come down to two factors. “The biggest challenges are to continue growing talent. Who are the next Boomer and Carton’s and Mike Francesa’s on the national level? The distribution coupled with the brand name of CBS is strong, but talent is key. I also think the production is going to need a fresh coat of paint and need to ascend to a higher level.”
Bruce Gilbert sees the network needing to place a stronger emphasis on improving its digital business. “It’s not all about which sticks we’re on. We’ve got to play bigger in the digital arena, especially with podcast creation. I also think we need to explore developing more events and adding play by play which will help the product and the bottom line.”
When a company is providing a content experience aimed at serving the entire country seven days per week, twenty four hours per day, there’s always going to be work to do. That’s the type of challenge that keeps an executive like Chris Oliviero up at night.
“If you combine our local stations and the CBS Sports Radio network, we’re churning out almost 300 hours of local and national content each week. That’s massive. For us to maximize those hours, we need to create quality programming, and that can only be done by continuing to invest in A-level personalities.”
In a business where the first thought is to trim expenses, CBS has stuck to its strategy of creating a national sports radio network, independent of its local brands. That’s to be applauded. It’s rare that companies invest in quality content on two platforms without insisting on one being crammed down the throats of local operators.
Whether that strategy will continue or be adjusted remains to be seen, but after spending the past two months working on this project, I’ve come away with a deeper respect and appreciation for the way CBS runs its business. It’s clear that Eric Spitz, Mark Chernoff, Chris Oliviero, and former CEO Dan Mason share a common belief in the future of this network, and the approach, and adjustments made along the way have served them well in their quest to becoming leaders on the national scene.
Here’s to hoping that four years from now we’re able to analyze additional progress made by the CBS Sports Radio Network, and share the next part of their story.
Takeaways From The NAB Show and Six Days in Las Vegas
“I’m certainly not afraid to be critical but my enthusiasm for the NAB Show was elevated this year.”
Six days on the road can sometimes be exhausting. Six days in Las Vegas, and it’s guaranteed. That was my world last week, as I along with more than fifty thousand people headed to sin city to take in the 2022 NAB Show.
The event didn’t draw as many as it had in the past, but after two years of inactivity due to the pandemic, it was good to be back. Judging from some of the vendors I talked to, the sessions I attended, and the feedback I received from folks I met with, though far from perfect, it was a solid return for an important event. Seeing people interact, celebrate others, and talk about ways to improve the business was a positive reminder of the world being closer to the normal of 2019 than the normal of 2020-2021. The only negative from the week, the consistent failure of Uber to appear in the right place at the right time. But that had zero to do with the NAB.
It feels like whenever I attend industry conferences, there are two different type of reviews that follow. Some writers attend the show and see the glass half full. Others see the glass half empty. I’m certainly not afraid to be critical but my enthusiasm was elevated this year. Maybe it was because BSM was a media partner or maybe it was due to the show not happening for years and just being happy to be among friends, peers, and clients and operate like normal. Either way, my glass was definitely half full.
For those who see events this way, it’s likely they’ll remember the numerous opportunities they had to create and reestablish relationships. They’ll also recall the access to different speakers, sessions, products, and the excellent research shared with those in attendance. The great work done by the BFOA to recognize industry difference makers during their Wednesday breakfast was another positive experience, as was the Sunday night industry gathering at The Mayfair Supper Club.
Included in the conference were sessions with a number of industry leaders. Radio CEO’s took the stage to point out the industry’s wins and growth, credit their employees, and call out audio competitors, big tech, and advertisers for not spending more with the industry. When David Field, Bob Pittman, Ginny Morris and Caroline Beasley speak, people listen. Though their companies operate differently, hearing them share their views on the state of the business is important. I always learn something new when they address the room.
But though a lot of ground gets covered during these interviews, there are a few issues that don’t get talked about enough. For instance, ineffective measurement remains a big problem for the radio business. Things like this shouldn’t happen, but they do. NBC and WarnerMedia took bold steps to address problems with TV measurement. Does radio have the courage to take a similar risk? That’s an area I’d like to see addressed more by higher ups.
I can’t help but wonder how much money we lose from this issue. Companies spend millions for a ratings service that delivers subpar results, and the accountability that follows is often maddening. Given the data we have access to digitally, it’s stunning that radio’s report card for over the air listening is determined by outdated technology. And if we’re going to tell folks that wearables are the missing ingredient for addressing this problem, don’t be shocked if the press that follows is largely negative. The industry and its advertising partners deserve better. So too do the reps at Nielsen who have to absorb the hits, and make the most of a tough situation.
Speaking of advertising, this is another one of those critical areas that deserves another point of view. Case in point, I talked to a few ad agency professionals at the show. Similar to what I’ve heard before, they’re tired of hearing radio leaders blame them for the industry’s present position. This has been a hot button topic with executives for years. I often wonder, do we help or hurt ourselves by publicly calling out advertisers and ad agencies? How would you feel if you ran an agency which spent millions on the industry and were told ‘you don’t do enough’? I’m a champion of radio/audio, and am bullish on spoken word’s ability to deliver results for clients, but having attended these shows for nearly seven years, it might be time for a new approach and message. Or maybe it’s time to put one of our CEO’s with one of theirs and have a bigger discussion. Just a thought.
Of the sessions that I attended, I thought Erica Farber’s ‘What Business Are You In?’ was excellent. I especially liked Taja Graham’s presentation on ‘Sharing Your Truth’. I also appreciated Eric Bischoff’s tips on ways to monetize podcasts, and am curious to see how Amazon’s AMP develops moving forward. My favorite session at the show though was “A GPS Session For Your Station’s Car Radio Strategy” led by Fred Jacobs. The insight shared by Joe D’Angelo of Xperi and Steve Newberry & Suzy Schultz of Quu was outstanding. Keeping the car companies on our side is vital to our survival, and how we position ourselves on the dashboard can’t be ignored. Other tech companies and audio operators take it seriously. We must too.
Sessions aside, it was great to check out the VSiN and Blue Wire studios, connect with a bunch of CEO’s, GM’s and Market Manager’s, and visit with Kevin Jones, Joe Fortenbaugh, Jeremiah Crowe, Jon Goulet, Bill Adee, Q Myers, Mike Golic Jr. and Stormy Buonantony. The NFL’s setup for the Draft, and the light show presented at the Bellagio was without a doubt spectacular, plus Stephanie had a chance to say hello to Raiders owner Mark Davis who was inside the back room of a Westgate restaurant where we were having a business lunch meeting. The personal tour we received at the Wynn showed off some of the best suites I’ve seen in Las Vegas, and I was finally able to witness Circa’s Stadium Swim in person, and meet owner Derek Stevens (heck of a suit game). What an outstanding hotel and casino.
Altogether, it was a productive trip. As someone who knows all about building and executing a conference, I appreciate the work that goes into pulling it off. This event is massive, and I have no idea how the NAB makes it happen so flawlessly. This was the first time my head of sales, Stephanie Eads, got to attend the show. She loved it. Our only negative, going back and forth between convention halls can get exhausting. Wisely, Stephanie and Guaranty Media CEO Flynn Foster took advantage of the underground Tesla ride to move from the North hall to the West hall. I wasn’t as bright. If that’s the worst part of the experience though, that’s pretty solid. I look forward to returning in 2023, and attending the NAB’s NYC show this fall.
You’ve likely seen posts from BSM/BNM on Facebook, Twitter and LinkedIn promoting a number of open positions. I’m adding crew to help us pump out more content, and that means we need more editors, news writers, features reporter’s and columnists. If you’re currently involved or previously worked in the industry and love to write about it, send a resume and few writing samples by email to JBarrett@sportsradiopd.com.
With that said, I’m excited to announce the addition of Ryan Brown as a weekly columnist for BSM. Ryan is part of ‘The Next Round’ in Birmingham, Alabama, which previously broadcast on WJOX as JOX Roundtable. The show left the terrestrial world in June 2021 to operate as its own entity. Ryan’s knowledge and opinions should provide a boost to the site, and I’m looking forward to featuring his columns every Tuesday. Keep an eye out for it tomorrow, and if you want to check out the guest piece he previously wrote for us, click here.
Demetri Ravanos and I have talked to a lot of people over the past month. More additions will be revealed soon. As always, thanks for the continued support of BSM and BNM.
Six New Contributors Join Barrett Media
“These latest additions will make our product better. Now the challenge is finding others to help us continue growing.”
Building a brand starts with a vision. Once that vision is defined, you identify the people who fit what you’re creating, lay out the game plan, and turn them loose to execute. If the product you’re creating is original, fills a gap in the marketplace, and the work turned in by your team is consistently excellent and promoted in the right locations, more times than not you’ll build an audience.
As you grow, the focus turns to studying what your audience wants, needs, and expects from your brand. Certain things you expect to be big turn out small, and the things you saw limited upside in create opportunities you never saw coming. It’s critical to be open minded and ready to pivot while also examining where and when people consume your product, which pieces of content do and don’t matter, and then use that information to direct your team to give folks more of what they value and less of what they don’t. Team members should want that feedback too. It tells them what is and isn’t worth spending their time on.
As I lay all of that out it may sound like I’m talking about a radio station or television operation. These are the things programmers do frequently to make sure the talent, shows, and brand is satisfying the expectations of an audience. But what I’m actually referring to is the brand you’ve made a choice to click on to read this column, Barrett Media.
I’ve mentioned many times on this website how I started this operation by myself, and didn’t expect to have a team of writers involved in it. I was focused on consulting sports stations, sharing my programming views on this website, and as I cranked out content consistently, I discovered others loved the business like I did and had a desire to share their insights too. Rather than sticking to my original plan, I pivoted and increased our content offerings. In return, the audience grew, clients grew, and it’s led this brand to grow beyond my expectations. Now we cover sports AND news media, we run an annual conference, feature a membership program, create podcasts, deliver a daily 8@8 and three times per week BNM Rundown newsletter, and work with various brands and companies across the broadcasting industry. I’m extremely fortunate to be in this position and don’t take it for granted.
But with growth comes change. We’ve been blessed to have a lot of talented people contribute to this site over the years, and as they produce quality work, and others across the industry recognize it, they earn interest for their services. That then leads to some having to sign off for bigger opportunities. I see that as a great positive for the brand. Would it be nice to have more consistency and keep a crew together for years? Of course. I know it’d make Demetri’s life a lot easier. If we’re losing people for the right reasons though, and they’re landing opportunities that help them advance their careers, I’m going to be happy for their success, and trust that we’ll find others to keep us moving forward. The success of our team helps make what we do more attractive to others because it shows that if you do good consistent work here, you can put yourself in a position to attract attention.
Over the past two months, I have challenged Demetri Ravanos to invest more time talking to people about writing for us. Expanding our Barrett News Media roster is a priority. So too is adding quality people to help us improve Barrett Sports Media. BSM has had just under seven years to earn trust with readers. BNM has had less than two. We’ve put out ads on our website and newsletters, social posts, an ad on Indeed, and we’ve reached out directly to people who we’ve felt may be able to add something interesting to our brand. Most of my time is spent listening to stations and talking with clients, but my eyes are always roaming looking for content, and my mind is always thinking about what we can create next to make an impact.
I don’t judge our brand’s success based on clicks, shares, breaking news before other outlets or showing up in the top three listings on Google. I care more effort accuracy, timeliness, passion, consistency, storytelling, insight, and being fair and non-agenda driven. We’ve found our niche being able to tell stories about broadcasting professionals, relaying news, and offering expert knowledge to serve those involved in the broadcasting industry. If we continue to excel doing those things consistently, I’m confident our audience will reward us by reading and sharing more of our content. It’s why we never stop recruiting to keep things fresh.
Having said that, I am excited today to reveal six new additions to the Barrett Media staff. Peter Schwartz is a name and voice many in New York sports radio circles are familiar with. Peter has spent three decades working with various outlets and I’m thrilled to have him writing weekly feature stories for us. Brady Farkas is a talented host and former programmer who now works for WDEV in Burlington, VT. Karl Schoening is a play by play broadcaster who has worked in San Antonio sports radio and has had the added benefit of learning the industry from his talented father Bill who calls Spurs games. Each of them will produce bi-weekly feature stories for the brand. Jason Ence is in Louisville and has written about sports betting for Twin Spires while also working for ESPN 680. He’ll be writing sports betting content for us on a weekly basis. Jasper Jones will help us by adding news stories on Friday’s. He’s presently in Philadelphia learning the business working for Audacy. Last but not least, veteran author, Brewers writer, and former radio professional Jim Cryns comes on board to help us with features on news media professionals.
These six additions make us stronger, and I’m excited to have them join the team to help us add more quality content to the website. That said, we’re not done yet. Demetri and I are still talking with others and I expect to make a few more additions in the weeks ahead. As I said earlier, we want to improve the news media side of our operation and continue adding people to help us make a bigger dent in the sports media space. Broadcast companies invest in us to help them, and I believe it’s important to invest back.
If you’ve programmed, hosted a top rated show, worked in measurement, led a cluster as a GM, sold advertising, represented talent or have worked in digital and feel you have knowledge to share, reach out. I can’t promise we’ll have room but we’re always willing to listen. I’m not worried about whether or not you’ve written for professional publications. Passion, experience and unique insights matter much more than a resume or journalism degree.
I appreciate everyone who takes time to read our content, like and share it on social, and all involved with this brand who help bring it to life each day. The latest additions of Schwartz, Farkas, Schoening, Ence, Jones and Cryns will make our product better. Now the challenge is finding others to help us continue growing.
Programming In Fear Is a Recipe For Failure
“The best programmers go to work focused on making an impact and thinking about what could go right not what could go wrong.”
If you haven’t read Demetri Ravanos’ column this week, which included feedback from five programmers on whether or not they’d hire sports radio’s equivalent of Deshaun Watson, you should. It’s interesting, enlightening and sparked my interest to write a follow up column.
When it comes to decision making in the media industry subjectivity is at the center of everything. It’s not as simple as the NFL where wins and losses are often decided by talent and coaching. Instead, our business is judged by a small amount of meters and their activity using our products as determined by Nielsen, and personal relationships formed with advertisers and media industry professionals. All three of these areas may be less than perfect in determining if something is going to work or not, but it’s the way it is.
Let’s start with something I think most of us can agree on – listeners spend time with brands and individuals that cut through the noise. Most will also agree that advertisers value that too. If a talent can attract an audience and convert them into customers on a consistent basis, a company will employ them. Advertisers will ask to be included in their program too. If issues with a host’s track record or character exist it may turn off a few sponsors, but when there’s money to be made, the bottom line usually wins.
It’s similar in some ways to the NFL, which is why players like Deshaun Watson, Tyreek Hill, Antonio Brown, Michael Vick, Aldon Smith, Kareem Hunt, Joe Mixon and others are given second, and in some instances third and fourth chances to play. In a league where wins and talent impact the bottom line, executives care more about success than their morale standing. I know some folks would prefer that to be different but competition and business success drives many to look past certain situations.
In every business, there are people who are dirt bags. You may not want to associate with them or see them receive second or third chances, but if they can help a team win, make the franchise money, and excite a fanbase by helping to deliver a championship, owners are going to turn a blind eye to outside issues. They’ll even pay these players insane amounts of money despite their problems. Just look at the recent deals inked by Watson and Hill.
I know radio and television isn’t exactly the NFL, but as I read Demetri’s column I couldn’t help but think about the dilemma radio programmers face; to hire the best talent and run the risk of dealing with increased attention by inviting baggage into the building or play it safe and hire people with less problems even if their talent level is lower.
We work in the media industry. The job is to deliver audience, and ad revenue. If someone possesses the ability to help you do that, you owe it to your bosses to look into it. If you are going to pass up hiring someone with special talent because you value character more, I applaud you. It’s commendable and speaks volumes about who you are. But producing high ratings and revenue isn’t determined by who’s a better person. If your competitor loses to you in the morale department but wins consistently in those two areas, you may one day be calling me for advice on saving your job or finding the next one.
Audiences care far less about an individual’s behavior or the negative PR you have to absorb. They simply listen and/or watch people they find interesting and entertaining. Did the Chiefs and Bucs sell less tickets after adding Hill, Mixon or Brown? The answer is no. Fans wanted to see their teams win, and as long as those players helped them do that, far less cared about whether or not those guys were good or bad people. I’m sure Browns fans will do the same with Watson if he delivers a title for the city of Cleveland.
This issue is red meat for many in the media because it makes for great discussion, and generates a lot of reaction. However, as nice as it’d be to have good people in every enviable position, this is a business, and what matters most is the final result in generating audience and advertising. Sometimes that means adding people who bring baggage through the door.
Advertisers aren’t much different than fans either. They may voice concerns or reject being connected to someone initially who comes with negative attention, but if people start to listen or watch, they’re going to want to be involved eventually because it presents an opportunity to improve their bottom line. It’s why you don’t see a surge of advertising partners abandon NFL teams after they sign or draft a player with a troubled past. If it’s good for business, exceptions will be made.
Some may not like hearing this, but a brand manager is paid to improve their brand’s business not to manage the media’s morality department. I’d much rather work with good people who provide little drama. It makes work more enjoyable. But this is the entertainment business. Some high profile stars have ego’s, issues, ridiculous demands, and they create a lot of bullshit. Some are worth it, some aren’t. If they can help attract big dollars and a large audience, it’s an executive’s job to find a way to employ them and manage them.
I’m not suggesting that we should hire everyone with a prior track record of problems. I’m also not advocating not to do background checks, ask questions, double check with references, and feel as comfortable as possible with who you’re adding. It’s important to analyze the risks vs. the rewards when hiring someone who may cause some initial blowback. Not everyone is worth a second or third chance. More times than not, the HR department is going to prefer you add people with minimal risk who make the hiring process easier. But if a special talent is available and they come with baggage, you can’t be afraid to make a move that can grow your brand’s performance and bottom line.
For example, you may dislike some of the prior incidents that Howard Stern, Joe Rogan, Craig Carton, Dave Portnoy, and Ryen Russillo were involved in, but they’ve all shown a consistent ability to deliver an audience, revenue, and relevance. I used those 5 personalities as examples because Demetri specifically used Deshaun Watson, a QB who is widely recognized as a Top 5 QB in the NFL as the example. He’s seen as a game changer on the field just as these personalities are recognized as stars behind the microphone. If a programmer had a chance to hire one of those talents and bypassed them because they were worried about the ‘noise’ they’d have to deal with, I hope and pray their competition takes a pass too. If not, they’d be paying for it for a long time.
That said, I would not put my career on the line for a talent who has twenty two counts of sexual misconduct hanging over their head. I’d tell them to handle their legal situation first and then wait and see how the situation plays out. You can tell me how special a talent is, and I’ll tell you I’m all for second chances and I’m not afraid to put my job on the line to hire someone exceptionally gifted, but I’m also not stupid. Most corporate companies are going to want no part of that association and neither are advertisers. It’d be a bad bet.
But in Watson’s case, he was cleared of the criminal charges. That was decided in a court of law. Are we supposed to never hire him even though he was found innocent? This world is littered with examples of people who are talented, have been accused of wrongdoing, have prevailed legally, and have gone on to make the most of second opportunities. Yet social media is often seen as an approval ground where ‘noise’ matters more than facts.
Human beings are flawed and do stupid things sometimes. It doesn’t make them bad people or not worthy of being hired again. We also have a legal system for a reason. If one is accused of a crime, they have their day in the court, and a judge and jury decides if they are guilty or innocent. For some reason, whenever a high profile individual is linked to a situation, we have a tendency to react quickly, often declaring them guilty and permanently damaged. But that’s not right, and it often blows up in our face.
How did that work out with the Duke lacrosse case? Or when Rafael Palmeiro waved his finger at congress and said he never took steroids? Instant reactions were the Duke lacrosse team needed to be put away for life, and the media needed to leave Palmeiro alone. We later learned, both reactions were wrong. The same thing just happened again with Watson. In the court of public opinion, he’s guilty. In a court of law, he’s not. There’s something very wrong with that picture.
The minute you hire a person connected to controversy you have to know people are going to bring it up, and media outlets are going to draw attention to it. So what? If people listen/watch, and clients spend, deal with it. From the movie industry to politics to the world or sports and the media business, there are many examples of highly skilled people with imperfect records that were worth betting on. You have to have thick skin and be able to absorb negativity if you’re going to hire and manage people. You’re responsible for serving the audience, advertising community, and growing a business, not being the most liked inside your office or on social media.
Secondly, speaking of social media, I think we place way too much value on what listeners say on Twitter and/or Facebook. The majority of your audience isn’t living on Twitter. If they’re not happy with your product, they’ll change the dial or avoid pressing the button to stream your content. There is a lot of good that comes from social media, but when you make decisions for a brand that could raise a few eyebrows, your best move is to tune it out. Let people say what they want. If you’ve done your homework and added an individual who’s capable of making an impact, trust your gut that it’ll be proven right over time.
Third, when you’re talking to someone who has gone through a situation that can potentially create headaches for the brand you represent, remember that they’re going to act remorseful and tell you what you want to hear. They’re hoping to land a high profile job and recover from a setback. Talking to others who’ve been around them and have history with them is part of the process, and hearing them out is too. After you’ve gathered your facts and weighed the pros and cons, it ultimately comes down to whether or not you trust them, believe in them, and have the courage to handle the heat that will soon hit you when you enter the kitchen.
You can avoid all of that and hire someone safer. Sometimes that works. But in a business where talent ultimately wins, others eventually find ways to improve. If the brands you compete with have the guts to take the risk that you didn’t, you may pay for it later. Which is why you can’t dismiss star talent with blemishes on their resumes. It’d be great if we could all go through life, do the right thing, and never have to answer questions for controversial decisions, but that’s not realistic.
I’ve shared this story before, back when I was in San Francisco in 2013, I hired Damon Bruce. He had previously generated heat for comments about not wanting women in his sandbox. It was a bad take, one he endured a lot of negative attention for, and despite apologizing and serving a suspension, nothing seemed to satisfy the masses. When we started talking, I entered those conversations knowing if I brought him on board I’d have to deal with the noise. I got to know him, talked to others, and reviewed the facts. One thing that stuck with me, he had never been in serious trouble and he had spent a decade working for the same employer. More times than not, you don’t work somewhere for that long if people don’t value you and enjoy working with you.
Damon would be the first to admit that back then he could be a pain in the ass, and he came to the table with public attention that made him harder to hire. I chose to believe in his talent, trust my eyes and ears, and focus on how he could help us improve our business. There were emails, tweets, and voicemail complaints I had to deal with but typing this now nine years later, after Damon just signed a three year extension to remain in afternoons at 95.7 The Game, I know the right call was made. He had to own his mistake, learn from it, and I had to have the courage to give him a shot and support him. In the end, everyone benefitted.
One story I haven’t shared, took place in 2006. I had just been hired to program Sports Talk 950 in Philadelphia, which has since become 97.5 The Fanatic. Our roster was bare, our lineup had national shows occupying the majority of the weekday schedule, and we needed more top level local talent to get to the next level. As I reviewed local and external options, I put Mike Missanelli and John Kincade high on my list. Ironically, they now both host drive time shows on The Fanatic.
Well, as we were preparing to reach out and talk to people, Missanelli got fired by WIP for ‘violating company policy’. It was alleged that he got into a physical altercation with a part time producer. I wasn’t there so I didn’t know all the facts, but the noise from that situation affected our process. When I raised the idea of meeting with him it was quickly dismissed. I knew he was ready for the next step, would have a chip on his shoulder to beat his former employer, and had a ton of local relationships which could be good for business. I was willing to meet and learn more, and if during that process we felt it made sense to bring him on board, I’d have handled the heat that came from it.
It never even started though. Others worried about the ‘noise’ and decided to pass up the opportunity to add a difference maker to the lineup. The brand struggled to gain traction for the next few years, and when Matt Nahigian arrived in town, he wisely went and hired Missanelli. Almost instantly, the success and perception of the brand changed. Now, The Fanatic consistently competes against WIP, and Missanelli has helped deliver a lot of wins in afternoons over the past 13-14 years.
Each person who makes a decision to hire someone has a lot to consider. If a radio talent is seen in a negative light because of prior history with other professionals or because they delivered an insensitive rant that’s much different than being found guilty of twenty two counts of sexual misconduct. Having said that, I worry that some managers ignore the facts (Watson was found not guilty) and will add a solid talent with less negative attention than a more talented person with extra baggage. As a programmer, would you have had the guts to hire Craig Carton after he served time? Would you have the stomach to handle the heat if Dave Portnoy worked for you and the Business Insider story cast a dark cloud over your brand? Would you stand by Joe Rogan when others attack him for comments made in the past or as artists pull their music because of not agreeing with his views?
I’m not sure if I’m right, wrong, smart or stupid, but I know this, if I believed in them enough to hire them knowing that the noise would increase the second they entered the office, then I’d do my best to have their back. I’d also not think twice about my future or whether or not my corporate boss had a bullseye on my back. I think the best programmers go to work focused on making an impact and thinking about what could go right not what could go wrong. If you program in fear and play it safe to avoid the noise, you run the risk of hearing silence. And sometimes that peace and quiet comes when you’re sitting at home rather than dealing with headaches inside of the office.