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A Conversation with Sarah Spain

Demetri Ravanos

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Sarah Spain seems to be everywhere for ESPN these days, and that’s a good thing. As sports fans’ relationships with the hosts and reporters they follow has changed thanks to social media, Sarah is about as real as it gets.

Her show with Jason Fitz on ESPN Radio is built on long, thoughtful conversations instead of competing hot takes. Her podcast That’s What She Said is a window into her personality, a chance for her listeners to learn who and what Sarah finds interesting. Her writing reminds us all that there is a world beyond sports for anyone involved at any level of the industry.

Speaking as a consumer and sports fan myself, I have always found Sarah very easy to connect to as a viewer. She seems to embody the idea of entertainment over access. That doesn’t mean she isn’t very professional or isn’t good at what she does.

When I see Sarah Spain on TV or hear her voice on the radio, I can always tell that she is showing up with the goal of delivering for her audience. It could be funny. It could be informative. It really doesn’t matter. The point is you are going to be happy you invested time listening to what Sarah Spain had to say.

We spoke about a week and a half ago. She was on her way to the airport, leaving Bristol after a morning on First Take to make it home to Chicago in time for her radio show that evening.

Our conversation focused on the lessons she has learned from her experience in the sports media world, but along the way we made time to talk about Christmas-themed pub crawls, her rap skills and Bobcat Golthwaite.

D: When someone says they recognize you, what is it usually from?

S: Usually Around the Horn because it is visual, but a lot of LeBatard too, especially once I talk. It depends too, because if I am in Chicago it might be a lot of local radio and there are a few that know Spain and Fitz too, but mostly it is Around the Horn because it’s everywhere. You see it in every airport. It’s on at least one TV in every bar.

D: So when you meet someone that isn’t a sports fan, how do you describe what you do at ESPN? Like you said, you’re on everything.

S: If they want a short answer I just say “I’m a host and writer at ESPN.” Then if they ask “For what?” that’s when I’ll get specific with Spain and Fitz and I do a podcast once a week and then I write for espnW and I do some SportsCenter reporting for the Chicago teams. And then, of course, you have to mention Around the Horn twice a week and the LeBatard Show.

D: How does preparing for the radio show differ from podcast preparation?

S: Well, the podcast is really different. The podcast is where I get to talk to people that I find really interesting and explore their journey to how they got to where they are and became successful at what they do. That’s really just looking into the background of who they are and what their career has been like. I read. Sometimes I’ll listen to other podcasts they’ve been on.

For the radio show, you know, that’s mining through the news of the day to find out what we find interesting and decide what kind of conversations we want to have about them. Plus we look at the funny stuff or even the serious stuff that isn’t a major headline that we want to weave into the biggest news of the day.

D: How much of your day is devoted to prep? With a national show, and in particular a national night time show, I would imagine there are times you have to remind yourself to turn it off and spend time with your family.

S: No. I mean, there are days where I am swamped and I am working straight through until I get to show prep, which is an hour and a half before the show. The nice thing about having a regular show is you usually won’t have giant gaps of knowledge that have occurred over the course of one day or one weekend, unless you didn’t watch the game, didn’t read anything about it, and didn’t post anything.

The majority of days, I would say I am a big podcast listener between various activities. If I am going for a workout and it’s not a class where I have to listen, I’ll put on that morning’s Golic and Wingo or Dan (LeBatard) or Will Cain to see what those guys are talking about. I also read a lot of articles when I am in transit or sitting down before we start show prep to get a handle on the things that I am into.

It kind of depends too. If I am doing Around the Horn, that means the day starts with a call at 9:30 and then between getting to the studio, sitting down for makeup, and other prep, I usually only have about 45 minutes before the show meeting starts. On those days, I’ve spent my whole afternoon prepping, so I come into the radio show hot with all the stuff we’ve talked about on the TV show.

When you do a radio show every night until 8 pm, there isn’t a lot of time to get anything done after that. So sometimes that means my morning will be about running errands or taking care of my dogs or something to do with my family. On those days I get creative about how and where I do my prep.

D: On days like that, how much are you leaning on your production staff for radio versus say a day on Around the Horn?

S: Well, Around the Horn is great, because they always have a packet full of stories and stats and interesting did bits, so you can pull out the stats and bits you think are most noteworthy. For radio, our producer puts together a shorter packet that Fitz and I will kind of add stuff to, so it kind of depends. For radio, you know, that more of what we find interesting or what we feel needs to be talked about, where Around the Horn is more about the producers.

When we get on the call (for Around the Horn), we certainly have the ability to say “I don’t think this is a great topic” or “can we tackle this differently?” and the producers listen, but they really are the ones driving the bus. The two are really different in that way.

D: What was your relationship with Jason Fitz like before you started doing a show together? Did you look at him as someone you liked and could be really successful working with, or did management view it as “Here are two people that have been on ESPN Radio. Let’s put them together and see what happens.”?

S: I was doing Izzy and Spain at the time and it was only two hours, and he was filling in a lot for Jalen and Jacoby and that was two hours. A couple of times, I think it was four times, our bosses decided to put the shows together and just do four hours of the shows together. So, that was really the first I had ever even heard of him or knew anything about him.

It was a blast. We had great chemistry together right off the bat. We really hit it off. I found his background super interesting. I liked his approach to things. He’s still really excited about the job and enthusiastic about sports in general. He’s very genuine in his thoughts. Jason isn’t very big on needing to be fabricated or needing to have a take that is going to make people go crazy.

So after that, they were going to change my show, They were looking around for who they were going to pair me with, and I had really enjoyed working with him and Mike Golic, Jr. So I thew out those two names. GoJo was already going to be doing his dad’s stuff, but the radio people really loved Fitz too. They thought he was an up and coming star, and so that was that.

We ended up meeting up in person once. My friends and I were in Nashville for a music festival and I messaged him to say if he and his wife wanted to meet us to go out for the night, that would be awesome. It was really nice to meet him in person and hang out socially. That was really it. We met one more time in Bristol for the photo shoot to promote the show. So we started the show really only having met those two times, but we really just hit it off like gang busters.

We have a ton in common, including really silly stuff. Like, we’re both into costume parties and Christmas pub crawls. I’m having an SNL-themed birthday party this year and his wife had the same kind of party last year. We’re both really obsessed with our dogs.

I like having someone else that comes in with just a lot of energy. We want our show to be thoughtful and fun and not like a lot of other shows.

D: You guys are still hooking up over ISDN, right? You’re not physically in the same space when you’re doing the show.

S: Right. I’m in Chicago and he is in Connecticut.

D: That may not make things harder necessarily, because like you said, you guys already have a raport, but it probably took some feeling out I would guess.

S: Certainly it would be easier to be together in person, but we do use cameras on our computer so we can look at each other and maybe hold up a finger to say “I want to jump in” or “I want to go next”.

Especially with radio from afar, I find that I have a lot of sarcastic asides that I want to get in. I don’t want to take the conversation back. I just have a sarcastic comment I want to get in or I want to make fun of you real fast and we can just keep going. That can be a little easier to do in person, but thankfully Fitz is on to me. He knows that I am just going to make fun of him real fast and let him get back to his point.

D: (Laughing) I have spent so much of my sports radio career as a third mic, where those sarcastic asides are one of my primary roles. It’s funny the way someone who doesn’t quite get your rhythm yet can be thrown off by that, where as I think people like you and me look at those kinds of comments like they are just part of a normal conversation.

S: Right. “Keep going! Of course I am going to make fun of you. I have funny things to say and need to be heard at all times!”

D: I do wonder how the way you prep for your podcast helped you get to know and understand Jason Fitz, because you don’t have to delve too far into his past to realize that it is so different from most people in sports media.

S: Yeah, I actually had him on my podcast pretty early on for that reason. He was so new to sports that I wanted to give listeners that wanted to know who he was the chance to meet him and learn who he is and what led him to this point.

It was important for me too. I think chemistry can come very very quick, but people listening will be able to tell if you really know each other and are friends by the commentary and the jokes. Can they hear that you know each other’s lives? So, it was important to me to have that hour chat and just be able to pick his brain, but also Fitz and I are really open about our personal lives and our friends, so it makes it easier to know thing about each other without really having to pry.

D: With your podcast (That’s What She Said), what is the difference in your preparation for a sports guest versus a non-sports guest? One of the more fun conversations I have heard you have was with Dan Soder, who is a comedian and pretty far removed from the sports world.

S: It’s not very different, to be honest with you. It’s so similar, because I don’t really want to talk to people about the news of the day. I did one with Greg Wyshynski before the hockey season to talk about him just joining ESPN and give everyone a quick primer on what they needed to know to enjoy the season. Usually though, I am not talking about a specific place and time. I want to know about that person and how they got to where they are.

I think as I get to doing second time around pods, I may go back and listen to the first episode I did with that guest to see what I missed or follow up on stories they told before. Right now though, it’s really the same no matter what their job is.

It starts out with who they are, what their childhood was like, the decisions they made that got them to where they are, and if there are larger thematic issues I want to get to, we might do that at the end, but honestly, interviewing these people for the first time, I want to know what brought them to this place in their lives regardless of what that place is.

D: When you first joined ESPN, what did they tell you about wearing your Chicago fandom on your sleeve? Because that, I think, is a huge part of your appeal. It is part of Vn Pelt’s appeal the way he talks about the University of Maryland. What was that conversation like about being a fan versus…I don’t know, being a professional or whatever the word would be they use.

S: It didn’t come up for a little bit actually, because my first gig with ESPN was at ESPN 1000 in Chicago as an update anchor, so that is mostly just straight, although they did tell me they wanted me to add some personality. So that changed my delivery sometimes to something like “Blackhawks eliminated the Canucks with a game six win last night, so hand that golf bag right over to the Sedins” or whatever. So for the most part that was it. My appearances on the station were tinged with bias, as anything is in a local market.

When I joined espnW about 8 or 9 months later, that was less about my fandom and more about the specific assignments of that job. It wasn’t something I ever hid or that they asked me to hide. I think the first conversation I remember having about it was when they called me up and asked me to do some SportsCenter stuff, and that is only when those teams are hot, so the Blackhawks or Bulls playoffs, the Cubs’ run. Even just recently they sent me to cover Loyola.

In that case, I do like to have the conversation of what is my role. I’m not a bureau reporter. I’m not Josina Anderson or Michelle Steele. All I heard was “we want you to be you. We don’t want you to change or be ‘reportery’. We want Sara Spain’s reaction.” And then on top of that it is what is the mood? How does the city feel? What is the vibe?

It’s engrained. People would rather hear it from someone that is living it and gets the vibe rather than someone that is parachuted in to say “Well, Cubs fans seem very nervous.” That just doesn’t feel the same as me saying “Well, there’s a lot of puckering going on, and I’m not going to lie to you. It’s getting pretty real around here.”

That’s the difference in all outlets now, is that there is this understanding for certain jobs. It’s not going to work for Adam Schefter obviously. There is no harm in showing your allegiances, particularly if you can prove that you aren’t going to be too soft on your own squad. Sometimes I am more critical of my own guys and openly disappointed when they aren’t doing things right.

I think the Patrick Kane story is a good example of me getting simultaneously accused of going easy on him because I am a Blackhawks fan and also not giving him a chance to defend himself because I am a woman that has covered sexual assaults in sports. People are going to assume biases in any direction in sports anyway. I think the goal is to be as fair as possible at all times, so that can’t get you on anything genuinely if you’re covering things equally.

D: I started thinking about that a few months back. I live in Raleigh, NC, where Bomani Jones came up doing radio and he and I have been friends for a long time. He told this story on his show one time about the two of us watching the Bama/Texas National Championship game together and he said something on air to the effect that it broke his heart.

I immediately flashed back to being in college and listening to Dan Patrick. I distinctly remember him saying at one point that he was a Cincinnati Reds fan until he started doing this professionally. I think Bomani talking about Texas breaking his heart, you talking about the Cubs is a step more towards what sports radio should be as opposed to that old school demeanor of we wear a suit and tie and have no emotion about the outcome.

That’s not to take anything away from Dan. His show is the reason I wanted to be in sports radio. I guess they way you allow yourself to be a fan feels a little more real and of the time.

S: Yeah, certainly for the sports radio medium, right? I still think there are absolutely elements of sports reporting where there is an appeal to the idea of what you are getting is absolutely unbiased. I think for the beat reporter, and the Schefter’s, and the breaking news people, that makes sense. But I think if you’re going to be a host, I don’t really see the point in trying to hide any fandom if you have it.

Now, I don’t think you need it. Particularly if you are a national host, there is no need to interject your fandom throughout, but if you have it and it’s natural and it’s passionate, it drives conversation in a way that’s interesting. So, why not? People are going to figure it out anyway.

Even someone like Mike Wilbon, who was on back when they were encouraging more neutrality, you know his teams. You know where he went to school. You know where he came up. So trying to hide it would be just kind of silly.

D: So when you’re coming up in sports radio and starting to host shows on a national platform and you’re so closely associated with the Dan LeBatard show, how do you go about trying to carve out your own identity? Because when you’re on that show listeners know you in the Commish role. What was your thinking in trying to trying to establish something different than that for Izzy and Spain or Spain and Fitz?

S: Actually, my first national radio exposure at all was on a weekend show called Spain and Prim.

D: Oh right. And then the Trifecta (alongside Jane McManus and Kate Fagan).

S: Yes, so when I did my first appearance on LeBatard was to discuss Patrick Kane. No, the first one was Mayweather and then maybe Patrick Kane. Maybe Ray Rice was somewhere in the middle. Anyway, it was always these very serious issues I was writing about for espnW.

I think during that time, Dan realized they had never had a woman come in as one of their regular guests and thought that I might be able to go toe to toe with them on some of those issues and give it a shot. So, when they first asked me to come in, I listened to that show occasionally, but I wasn’t a regular listener, and you need to listen to them on the regular, right? It is so of the time.

I walked in that day not knowing what to expect and not really able to keep up. I didn’t even know what The Club (the LeBatard Show’s weekly recap aired in the show’s final segment on Fridays) was. I didn’t know we were on the air when I was asking him to explain it to me.

Radio listeners in Chicago knew me already. Maybe there were regular listeners of Spain and Prim or the Trifecta that knew me already, but LeBatard was huge in terms of getting my voice out.

The Commish thing is funny. It just came out completely organically. It came out of either the second or third time I was on. Stugotz had to eat all the powdered donuts from the Grid of Death (LeBatard’s list of punishments he and his staff must complete for picking games incorrectly during the NFL season). I am a stickler for rules. I always have been, and I think it is a waste to do the grid of death if you are going to chicken out and a waste of people’s time if you are not going follow through.

So I was like “Wait, you’re crumpling the donuts up and brushing the powder off. You’re managing to get away with throwing away donut you should be eating. Keep your hands above the table!” And he was like “Jeez. She’s like the commissioner of the grid.” It sucks a little bit because I guess my personality is a little bit bossy, so it felt like the perfect role.

D: Well, the rap certainly helped.

S: Yeah, the rap took it over the top. It seemed natural to use that as my rap alter ego.

I think what’s very interesting is that there is a lot of feedback on the LeBatard show. It is a community. Dan’s very aware of it. Stu’s very aware of it. The guests are very aware of it, wanting to, as they say, “fit in don’t fit out,” and I got a lot of positive feedback early on. Then the guys that run the LeBatard reddit page asked if I would do an “Ask Me Anything”.

There were certain questions that made it feel like people that I was trying to act like I could be a certain way on that show. I think that was more just, they just weren’t used to hearing a woman be the way that I am. I am just not very stereotypically diminutive in any way.

I like to talk smack. I have a lot of opinions. So, they thought it was sort of fake. I think, and I hope, that most people have figured out that that is just sort of who I am all the time in any context. I think people who listen to me regularly know that’s who I am.

I think you have to be on LeBatard enough times that people can get used to you, because it’s hard for anyone to step in. So, you just do your best to fit in with their vibe and bring whatever you can to it.

I also have always said that I would rather be thoughtful and honest and speak up when I think something is wrong or offensive or even just stupid. You know, some people don’t want to hear opinions that don’t jive with theirs, but sometimes I am going to have those and that’s okay.

D: I would imagine just by virtue of being a woman in sports radio you have to deal with a lot of people that think they know more than you or are confident that you’re putting on an act.

S: Yeah, well what is interesting is the assumptions about me are so varied. It’s either people on Twitter telling to me quit pretending I am watching the game, which is like “What? You think I don’t even watch sports?”. They’ll respond with something like “They’re just going to give you some talking points anyway” and I’m like “That’s not how this works.”

So it’s either to that extreme or people going to the extreme of “Oh you’re not really like that.” And with that, all you can do is genuinely be yourself all the time and hopefully they see that is who this woman really is.

D: Yeah, but even trying to win people over in that way, I would think looking at Twitter must be tiring for you sometimes.

S: Yeah for sure, it can be super exhausting. Other assumptions about women in sports that can be super exhausting are like “you slept your way to the top” or “you’re only in it to meet athletes”. I remember my mom when I first started because they were really off base. Like, they go find a photo of me on vacation from like 15 years ago and be like “you’re always showing your boobs” and in actuality I never am.

Find a photo of me doing my job where you can see them or can even remotely tell I have them. I am constantly hiding them. You found a picture of me on vacation from more than a decade ago. Those are on Google because other people found them and made stupid lists, not because I’m putting that out there.

That happens because people make assumptions about others when they don’t know them. That absolutely happens to every woman with big boobs no matter what. There’s always going to be a whole bunch of assumptions being made just purely based on that.

I get less bothered by people insulting me, like saying something rude, than I do by feeling like I’m misunderstood. If someone wants to be like “you’re fat” or “you’re ugly” you can just think to yourself “oh that person’s not very nice,” whereas if I get “I can’t believe you said x,y,z” and I respond with “No, here’s what I actually said and here is the nuance to it” and they just give up because, frankly they aren’t smart enough to have the argument, that’s what infuriates me.

I shouldn’t be annoyed by some random person, but the fact that they misrepresent what I said because they don’t want to take the time to listen or understand is so annoying. Like just yesterday I was writing some tweets and making jokes about Jemele (Hill) directly to Jemele, and some people who didn’t get the context were asking Jemele “who is this bitch trying to get famous off of you” or telling me “You’re a coward Spain because you deleted what you tweeted.” I had to say “No, no, no. What I retweeted was deleted, so go talk to that person. And I was making fun of the clip! And I’m friends with Jemele. You’re confused!”

I’m more confused by lack of reading comprehension and not understanding sarcasm. I think that is true of most women trying to crack jokes on the internet. I think it has gotten a little better, but there is still that group that thinks “there’s no way she’s making a joke, because a woman wouldn’t get that”.

I remember the rap that I wrote for the Commish bit (on the Dan LeBatard Show) one of the comments I saw was “That was really funny, but there is no way she wrote that. She wouldn’t know all those show references.” What? I’m on the show! Of course I know all the show references!

D: For you it’s not only online though, right? I mean, look, I love sports radio. I love studying and writing about sports radio, but there is this segment of our audience, particularly in the older end, that doesn’t want nuance. The sports radio they like is a bunch of listener calls and have a take and don’t suck. Nuance isn’t something we have always done well in sports radio. So, forgive this term, but I from a radio perspective, I am sure there is a very dumb segment of the audience that you have to fight back against.

S: Tony Reali told me he is going to start muting me when I use the word “nuance.” He has his buzz words that annoy him. He doesn’t like “narrative.” He doesn’t like “optics.” He says “nuance” is going to be one of those words for me now too, because sometimes he’ll ask me a question and I say “Look, the answer isn’t as simple as a yes or no. There’s nuance to it, because it depends on x or y.”

I am still learning. When I first started doing radio I would answer questions with “Well, we’ll see,” and my program director was like “No, that’s not a take,” and I would say “Yeah, but we will see!” and he was like “Nope. That’s not how this works”.

So I’ve learned to have stronger takes, but I am still never going to be one of those people that thinks I’ve gotta pick a side and I have to hammer it home like I’ve never believed anything more in my life if there’s a part of me that thinks there really is some grey area there.

That’s one of the things I really like about my show with Fitz. It’s what I like about LeBatard’s show. It doesn’t feel like anyone is coursing their way through takes. It feels like there is time to have intelligent conversations.

Now look, not everyone is going to like that. Absolutely there are sports fans that just want the yelling. They don’t want to think too hard. I did Second City Improv, the conservatory in LA. They would always say about our improv “Always assume your audience is smart. Make them come up to your level, do not ever think you need to play down because they aren’t going to get this joke.”

I feel that way about sports radio. I think there are plenty of intelligent and smart and thoughtful sports fans who want to hear real conversations and not just back-and-forth yelling on a take. I hope they’re the ones listening, and if there are other that don’t like it, that’s fine. They can find other places to go get their sports.

D: What sort of advice would you give a host about diversifying their media presence? You’re on TV and on the radio and you write and you host a podcast. Let’s take it a little bit at a time for the guys on the local level. What would be the advice you would start with for establishing a podcast presence outside of the radio show?

S: I tell people coming up that they need to be diverse in their skills. Even if you grew up all your life thinking “I want to be a TV person,” well you better still know how to write. You better be willing to give radio a shot. I never thought I wanted to be on the radio and now I love it. It is a huge part of my career.

The writing thing is one of the most important things I tell up and coming people, because texting and social media has turned people’s English into garbage. It’s such a bad representation of you as a professional if you can’t write an email or a letter that comes across as remotely intelligent.

I always tell this story and it is so random, but when I first moved to LA and was trying to be an actor I found this book that was one of those things that you do when you go to LA. You get an agent and you go to Samual French and you get this book.

There was an anecdote in it from Bobcat Golthwaite. Most people I talk to don’t even know who that is. I don’t know how old you are, but do you remember Bobcat Golthwaite?

D: I’m almost 37. Prime Hot to Trot age.

S: Okay perfect. You’re on my level then. I usually have to say “kinda like Pee Wee Herman.” He’s just someone who’s different and weird and doesn’t quite fit in. I can’t think of a modern equivalent, because the way our media has changed, it is full of weird and quirky people, but it didn’t used to be.

Anyway, the point of the anecdote was that there wasn’t anyone in Hollywood going “Man, we really need someone that half wheezes and half talks and his face screws up into this weird look and he never seems to make any sense” and Bobcat Golthwaite walked in and said “here I am!”.

No, he showed up. He was uniquely and strangely himself, and he created a space that no one even knew they needed. Same with Pee Wee Herman, right? No one knew they were looking for that, so he created his space. The advice was don’t try to be a version of what you have already seen. You’ll just be a copycat. Instead, be yourself and if you need to, create a space.

I really took that to heart in my comedy and when I was getting into sports. I took all that I learned in Second City into the sports world, because I thought it didn’t seem like women were allowed to be funny in sports. All they could be was bubbly sideline reporters or serious anchorpeople, and I thought I think there is a place for women to be funny if they know their shit.

That’s my advice. Figure out what it is about you that’s unique. Don’t worry about filling a space that exists. Especially if you want to be diversified, people need to know who you are and what strengths they are getting out of you even in spaces where they may not make the most sense. Stugotz is Stugotz on the radio and he’s Stugotz on SportsCenter.

That’s what was great about ESPN telling me with SportsCenter they wanted me to be me. My first appearance on SportsCenter I said the Bears were a garbage fire. I didn’t say “well, the team is struggling this year”. I was myself. The Bears are a garbage fire.

If that’s not who you are, that’s fine. If you’re someone that prides themselves on being professional and serious, there is a model to follow in Bob Ley, but whatever it is, I think the key is if you want to be on all these different platforms, people need to know what to expect no matter the space or place.

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BSM Writers

How to Help Your Clients with Low Website Conversions

Don’t assume there isn’t enough traffic; focus on optimizing user engagement once visitors arrive on the site.

Jeff Caves

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Graphic for how to increase website conversions
Credit: WPDesigner.Biz

Are your clients dealing with low website conversions? Whenever a marketing campaign is run, and the goal is to convert website visitors into leads, the temptation is to blame low traffic, amongst other issues, for low form fills or appointments being generated.  Just spend more money, you may think! Sometimes, you must look at at least four other potential issues to tackle poor conversion rates. Here are some actionable steps using the IT services industry to increase website conversions.

IT Solutions specializes in providing products, services, or solutions related to technology, particularly in areas such as software development, hardware sales, IT consulting, cybersecurity, cloud computing, networking, and digital transformations. They faced challenges with their website conversions. Despite driving substantial traffic through Google Ads and other SEO tactics, they struggled to convert website visitors into form fills for appointment requests. A 2% to 5% conversion rate could be considered reasonable. Of course, conversion rates can vary based on various factors, such as the competitiveness of the local market, the quality of the website (and radio stations help most to fix that) and its user experience, the effectiveness of marketing campaigns, and the reputation and offerings of the IT solutions business. Focusing on improving the quality of leads and providing exceptional customer service can be just as crucial as achieving high conversion rates. Don’t blame EVERYTHING on the marketing tactics! 

The Diagnosis

Upon thorough analysis, several critical issues were identified with IT Solutions’ website:

1. High Bounce Rate: Nobody was checking out the business. If 70% or more of website visitors only visit the landing page, that is an issue.  It could be slow loading times, irrelevant content, poor user experience, or unclear calls-to-action that prevent them from wanting to know more about IT Solutions. You can check the bounce rate on the Google Analytics page for the website in the left-hand sidebar, click on “Behavior” to expand the menu, then click on “Site Content,” and finally, click on “Landing Pages.” You’ll see a list of landing pages and their respective bounce rates.

2. Complex Navigation: It was hard to move around the website to find relevant information about IT services, and it was unclear who they were initiating contact with and for what purpose.

3. Unclear Calls-to-Action (CTAs): The website lacked clear and compelling CTAs guiding visitors toward requesting an appointment. Simply stating “click here for an appointment” is like asking for a meeting whenever or without establishing value. Here are 28 CTAs for free.

4. Lengthy Forms: The appointment forms were long, without qualifying information, and requested excessive information upfront, deterring potential leads from completing them.

Action Plan

1. Optimize Landing Pages:

   – Redo high-traffic landing pages with clear messaging and compelling CTAs.

   – Showcase IT Solutions’ services as benefits, making it easier for users to request appointments, thereby increasing user engagement and conversions.

2. Simplify Navigation:

   – Reorganize the menu and add more action-oriented links.

   – Provide additional options for users to access relevant information, such as “Get a free IT Solutions 15-point checkup NOW” and “Take this 5-question survey to diagnose your IT issues,” motivating them to book appointments.

3. Enhance CTAs:

   – Utilize concise and persuasive messaging throughout the website.

   – Encourage visitors to take action, whether requesting a free download about “5 things you can do to solve your IT issues on your own” or “get a free pizza for booking an appointment.”

4. Improve the Form Fill:

   – Add a further line about the number of employees who qualify for incoming leads.

   – Highlight the value of leads based on company size, prioritizing forms with higher potential impact.

Review landing pages, navigation, CTAs, and form experience to address website conversion issues. Don’t assume there isn’t enough traffic; focus on optimizing user engagement once visitors arrive on the site.

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‘NHL on TNT’ Gives Hockey Fans the ‘NBA on TNT’ Treatment

Watching Albert and Olczyk call a hockey game is like watching Picasso paint and da Vinci sculpt. They are masters of their respective crafts.

John Molori

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NHL on TNT studio

Let’s play a little word association, sports media style. If I say TNT, what is your response? Chances are it will be a three-letter abbreviation of your own, namely, NBA. Over the years, TNT has built a reputation as arguably the premiere network to telecast the National Basketball Association.

The NBA on TNT pregame and halftime shows have become the gold standard with stars like Ernie Johnson, Jr., Kenny Smith, Charles Barkley, and Shaquille O’Neal. Still, it’s not just this quartet of roundball royalty that has fortified TNT’s hoops coverage.

The rep was also built on tremendous play-by-play announcers like Bob Neal and Kevin Harlan, color analysts like Doug Collins and Reggie Miller, and courtside reporters like the late Craig Sager and current sideline star Allie LaForce.

Indeed, TNT and the NBA have become synonymous, but I have some news for you. This network is not just about professional basketball. This past week I went off the grid with TNT looking at their in-game and studio coverage of the NHL.

On March 24, the NHL on TNT provided coverage of the Pittsburgh Penguins at Colorado Avalanche matchup. Kenny Albert did play-by-play with Eddie Olczyk on color. Albert is not as noted as his legendary broadcasting father Marv Albert, but he has certainly staked his claim as one of the best in the business – able to cross over to multiple sports with equal aplomb.

Hockey is a strong suit for Albert. His rat-tat-tat, drama-building style draws viewers in and keeps us on the edge of our seats. Similarly, Olczyk is one of the top four or five NHL game analysts in the business. His style is understated, providing calm and clear analysis of key plays. They work really well together.

Albert eschews any kind of hackneyed and trite catch phrases for his goal calls. An emphatic, “He shoots and scores!” is plenty enough.

Hockey is a different beast when it comes to play-by-play. Unlike basketball, baseball, football, or even soccer and tennis, there is a minimum of breaks in the action. With hockey, a play-by-play announcer has to know the names of the players like he or she knows her kids’ names.

To me, it is the hardest sport for play-by-play and equally difficult for a color analyst. In basketball, after a team scores, the play-by-play announcer will keep silent and give the color analyst time to talk until the play crosses center court. In baseball and football, there is ample room for commentary.

Hockey does not offer such space, but Olczyk gets the most out of the minimal amount of time. Watching Albert and Olczyk call a hockey game is like watching Picasso paint and da Vinci sculpt. They are masters of their respective crafts.

Coming back from a break in the game, Albert and Olczyk provided on air commentary and then tossed to ice level reporter Brian Boucher who has grown into a tremendous asset to the TNT broadcasts. Boucher provided real talk about Colorado’s objectives of staying on top of their division and vying for the top seed in the Western Conference.

The Penguins, squarely in a rebuilding year having dumped talent at the NHL trade deadline, surprisingly jumped out to a 2–0 lead in this game, and the TNT between periods studio crew was all over it. The excellent Liam McHugh hosted alongside Colby Armstrong, Anson Carter, and Keith Yandle.

Armstrong was especially entertaining. With Pittsburgh outshooting the Avs 16-4, Armstrong noted that it’s the best he’s seen Pittsburgh play in a long time. His reasoning was that teams get geared up for playing Colorado even if it’s out of fear. Great stuff.

Both teams tallied two goals in the second period giving Pittsburgh a 4-2 lead heading into the final frame. When Colorado’s Nathan MacKinnon set up Jonathan Drouin for a goal to make it 4-3, Albert and Olczyk showed their strengths.

Albert called the pass from MacKinnon and one-timer goal from Drouin, and immediately noted that MacKinnon now had a point in all 34 of Colorado’s home games this season. On the goal replay, Olczyk showed how the play developed pointing out how McKinnon allowed Pittsburgh’s Evgenii Malkin to come in close before making the past to Drouin.

The TNT production team then showed a graphic displaying that McKinnon is now second all-time in longest home points streaks trailing only Wayne Gretzky. This was a sublime sequence of symmetry between talent and technicians like a songwriter, musician, and singer creating beautiful music.

What was supposed to be a blowout win for Colorado had now become a hockey barn burner, and the TNT crew was up to the task. Every goal and key play was followed up with replays from multiple angles showing the genesis of the action.

TNT has certainly taken to the velocity of the hockey broadcast with movement that challenges directors, graphics professionals, and videographers.

When there were breaks in this non-stop action, Olczyk was at his best. No hockey analyst draws on his experience as a player and explains that experience better to viewers. The TNT broadcast also lets Boucher freewheel and join in the flow of discussion without having to be introduced.

TNT does not merely rely on the traditional wide shot of the entire rink. We see close-up shots of each goaltender after a great save and the sweat of players on the bench or in the penalty box.

When McKinnon tied the game at 4-4 with 4:38 left in the third period, we got a series of tremendous crowd shots showing the Colorado fans going absolutely berserk. The sage Albert and Olczyk wisely remained quiet for several seconds, letting the cheers do the talking.

When Drouin scored the game winner at 4:06 of overtime, Albert exercised controlled enthusiasm, raising his voice on the call of the goal, but not becoming the show and overshadowing the play itself. He is definitely in the mold of Dan Kelly, Gary Thorne, and Sean McDonough, announcers who enhance but do not supersede the game.

Putting a cherry on top of this hockey Sunday, TNT showed a graphic that the Avalanche now led the NHL in comeback wins this season with 25 and that they were riding a 9-game winning streak. In analyzing the goal, Olczyk opined that the altitude of playing in Colorado was prevalent as the Penguins seemed to tire as the game progressed – really interesting insight.

In the postgame show, Anson Carter made a great point that the chemistry between Drouin and MacKinnon stems from the fact that they have been playing together going back to junior hockey. McKinnon joined in from the arena for a postgame interview. The analysts asked solid questions and even did a funny MVP chant together as the interview ended.

The NHL on TNT takes no back seat to its elder NBA sister. The broadcast provides viewers with flash, dash, and serious hockey talk from every angle – in studio, from the broadcast booth, and on the ice.

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Kim Mulkey Now Has Everyone Anticipating Washington Post Story

I can’t imagine what headline, under normal circumstances, the Washington Post would have to put on a Kim Mulkey story to make me want to read it.

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photo of LSU women's college basketball coach Kim Mulkey
Credit: Dailymail.co.uk

The Washington Post, you might’ve heard, has a story coming out about controversial LSU women’s basketball coach Kim Mulkey. The reason you might’ve heard is because Kim Mulkey told you. The Tigers coach read a fiery prepared statement just before her team started the Women’s NCAA Tournament. In the statement, Mulkey threatened to sue The Post for defamation before the first word was even published.

Now, I’ve never run a public relations firm but that did not seem like a good idea. The Washington Post story on Mulkey is one of the bigger stories in sports right now and nobody even knows what’s in it. The reason the story, apparently unflattering to Mulkey, is even on anyone’s radar screen is Mulkey herself.

It all started with an innocuous social media post by Sports Illustrated’s Pat Forde right in the middle of the most anticipated two days in sports, the NCAA Tournament Round of 64. On his X account, Forde posted: “Hearing some buzz about a big Washington Post story in the works on LSU women’s hoops coach Kim Mulkey, potentially next week. Wagons being circled, etc.”

You know what generally will go unnoticed at 4:00 on the first Friday of the NCAA Tournament? A post on X about a women’s basketball coach. But don’t tell Mulkey, she saw Forde’s post and decided to fight fire with nuclear weaponry. The result: the average person like me now is really interested in what has Mulkey so incensed. By “average person like me” I mean that I can’t imagine what headline, under normal circumstances, the Washington Post would have to put on a Kim Mulkey story to make me want to read it. Maybe:

“LSU Women’s Coach Discovers Ark of the Covenant”

Or:

“Mulkey Reveals True JFK Assassin(s)”

Perhaps:

“Famed Women’s Basketball Coach Reveals the Mystery Behind Slow Drivers in the Left Lane”

Literally any of those catch my attention more than whatever will likely be the Washington Post headline about Mulkey. But now Mulkey is “Mad as Hell and is not going to take this anymore” so I now have an interest I would never before have had in this story. It has been fascinating to watch the online speculation about the subject of the article and all we really know, as of now, is that it will be written by Kent Babb. This is a dream come true for Babb; he writes an article that is, presumably, not flattering about Kim Mulkey and, before it is even published, she gives the article the greatest commercial anyone could give it. Babb couldn’t have entered into a business agreement with Mulkey and had this turn out better for him.

For those who don’t follow Babb, he is a former NFL reporter who now is an award-winning writer for the Washington Post. In his 14 years with The Post, he has written sports features and authored a couple of books. One of those sports features stories was a deep dive into what he viewed as a large inequity in the level of pay for LSU head football coach Brian Kelly and his LSU players. It is this piece Mulkey described as a “hit piece” and, based on that piece, referred to Babb as a “sleazy reporter.” Babb, and many others, resented the fact his story was labeled as a hit piece. In fact, Babb essentially confirmed he was the author Mulkey was referencing when he shared the original article on X with the comment: “Hit piece?”

Whether a printed piece or a recorded interview, I can’t imagine a better promotion for it than the subject of the interview threatening a libel/slander lawsuit, especially before it is even released. That simply screams “This piece is salacious!!” Also, libel and slander suits get settled all the time, right? Of course they don’t, they seem to never even get filed. That little thing called discovery is a scary thing for most public figures.

The NCAA Tournament has been very entertaining, and I think the Sweet 16 and Elite Eight will be terrific. For only the fifth time ever, the top two seeds have advanced to the third round which sets up for a remarkable weekend. For me, I guess it will now include a Washington Post article, not a sentence I’d normally say.

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