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Keeping Calm in a Crisis: The Programmer’s Perspective

“Be factual, get the information on quickly but also remember a little empathy is important.”

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When I was managing KIRO Radio in Seattle, I had a very funny routine with our afternoon news anchor, Heather Bosch.

Heather is a pro’s pro who was in her second stint at KIRO after spending 5 years in New York at CBS News.  She knows her craft and knows it well.

Anyway, the routine would happen during a breaking news situation.  I would be in my office, get word of a story, and then sprint to the newsroom to alert the team.  Usually before I could even make it to the editor’s desk, Heather would wave me off.

“We’re on it, chief,” she would say (usually while feverishly typing).

I would then give her a thumbs up before retreating into my office.

What I learned from Heather and the great news team at KIRO was- less is more when it comes to management in situations like this.  At times, this was a tough pill for me to swallow.  Ask anyone that’s worked with me and they’ll tell you that I’m very hands on.  When breaking news happens, I like writing stories, editing audio, doing interviews, posting on social media, etc.  I like being “in the trenches” with the team. 

However, doing that often only causes disruption.  Step one in “keeping calm in a crisis” is KEEPING CALM.  If the PD is running around with their hair on fire, they’re doing their entire staff a disservice. Odds are, they will follow their lead for better or worse. If you’ve done your job as a PD or News Director, you’ve hired a staff of talented, anchors, editors, producers, hosts, reporters, and digital specialists.  You’ve established procedures for how to handle breaking news from step “A” to step “Z”.   Let your people do their jobs and be thinking of ways to support their efforts strategically, not tactically.

Over the past year, I’ve gotten to know Ken Charles, who currently serves as the Program Director of All-News KNX-AM in Los Angeles.  Ken and I have had the chance to discuss and exchange ideas on radio, news and the media and I’ve found him to be one of the more insightful programming minds in the format. I wanted to get his perspective for the finale of my three-part series for BNM.

RM- What are the best things a PD of an all-news or news-talk station can do in a breaking news situation?  

KC- Big breaking stories are an evolution.  Often you really don’t know what you have, especially in a social media world, until you get eyes on the incident. So, advice number one is – trust your people and stay out of their way.  Your reporters are on the scene and can see things you cannot back at the station.  Your editors/producers are in contact with your reporters and also making calls, scanning social media etc. to find out exactly what is going on. Let them do it, let them work the story.  As a manager my role is to let them be in the now while I am looking a few hours or even a few days ahead to make sure we are properly staffed, we don’t burn out our team and we can maintain our coverage for hours, days or even longer.  I have seen too many situations where a station didn’t look ahead and got caught out of position and without proper coverage as the story continued beyond the first few hours.  Think of the PD role as the Head Coach, the ND’s role is the offensive coordinator and the anchors, reporters are your players on the field.  Lastly, most of the preparation for breaking news occurred the last 87 times you covered breaking news.  While every story is different with unique components you learn something new every time and that makes your coverage a little better the next time.   We have an amazing team of professionals who have covered way too many earthquakes, wildfires, “trials of the century” police situations, protests, school shootings, terror incidents etc. etc. etc.  All of those events have prepared us for the last 8 months and through the 2020 election and into the next big breaking story. 

I remember covering a hurricane that was racing up the East Coast.  While my reporter was on the beach in North Carolina as the storm roared overhead, the competition had their reporter stuck in Charleston hundreds of miles from the actual story.  My reporter was feeding live shot and you could hear the wind while the other guys were reporting it was 86 and sunny.  Being prepared, learning from previous events, and allowing our team to report the now while my role was looking ahead allowed us to completely own the story. 

RM- What do you convey to your hosts, producers, editors, reporters, and hosts in situations like that? 

KC- Be factual, get the information on quickly but also remember a little empathy is important.  Stories affect real people, and those real people are our neighbors, friends and in some cases coworkers.

RM- Can you recall 1-2 anecdotal examples of how your station handled a breaking news story or crisis?  What did you do? 

KC- Over the last few months, in addition to COVID we’ve had protests in the streets, the 2020 election, the President getting COVID, wildfires and on and on and on and on..what haven’t we done?  I have an incredible staff of talented professionals, I have a news director who is great partner in making sure we execute the plan and don’t miss a thing, we have 2 dedicated women keeping our digital and social presence moving at the same speed as the on air product and together they all make sure we cover the story, hopefully make an impact on people’s lives and help either get them through the story and keep them informed throughout the story.  What do I do?  Trust them and stay out of the way.

RM- What are the best traits a young pro looking to get in this field should have that would best prepare them for a crisis? 

KC- Being fearless and inquisitive and remembering that the story is not happening at the command center, it is happening in a neighborhood, building or sadly a school.  Go where the story is not where the PIOs tell you to go.  Talk to real people, not just officials.  Officials aren’t the story, people are. 

RM- 2020 has been (to say the least) a unique year for the news media.   How do you keep your team balanced amongst the chaos? 

KC- It has just been crazy.  For the team still in the building the goal is to try to be as normal as possible despite masks, plexiglass and gallons of hand sanitizer and remember to laugh and try to still have some fun.  For the team who is not coming into the building it is to keep constant communication, make sure they have the things they need to do their jobs and for every one constantly remember that safety is the most important thing.

BNM Writers

Bring Back the Art of Debate

In small doses and in the proper situation, it’s well worth your time to have your own ideas, along with the audience’s, challenged. 

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The last few weeks I’ve thought a lot about a quote I recently heard from Bill O’Reilly. I believe it was in a recent interview he appeared in with Glenn Beck, and O’Reilly was discussing his years as host of “The O’Reilly Factor”, the most-watched cable news show in the history of the medium. He was discussing how he went about booking his guests and said, and I paraphrase, “I tried to book the smartest people who could challenge me.” 

That’s one of the reasons that O’Reilly’s show was so successful. He did that on a nightly basis for over 20 years.

Unfortunately, that premise has gone by the wayside, in favor of echo chambers across the media landscape, including talk radio. 

But that doesn’t mean it can’t come back in some capacity and it doesn’t mean the host has to compromise their values. 

Each week on my morning show on KCMO Talk Radio, I interview Kansas City Mayor Quinton Lucas. Lucas is a Democrat, who has certainly angered lots of conservatives over the last 18 months on issues of COVID lockdowns, masks, and policing policy, just to name a few. One can debate how far left Lucas is on the “liberal spectrum”, but he will be the first to tell you he is a proud Democrat. 

Shortly after the pandemic began, I spoke with his office about doing a weekly hit to update the city on what was happening on the COVID front. The interview has continued ever since, every Thursday morning at 7:30, but has touched on any and every topic relevant to Kansas City.

And while every listener, plus Lucas himself, knows I have disagreed with much of his policies over the last 18 months, our conversations are challenging, but cordial, respectful, and informative for the audience.

However, like clockwork, after each weekly conversation, there will be a barrage of calls, texts, social media messages, and e-mails saying that I, as the host, “let him off the hook”, “am too soft”, and all the usual criticisms that come from a portion of the audience. These individuals insist they are done listening to our weekly conversations.

But you know what, something funny happens when I look at the KCMO Talk Radio streaming numbers each day or look at the ratings at the end of the month: Thursdays at 7:30 end up being one of our most-listened-to and highest-rated segments, by far. 

Then, when I go out in the real world, people tell me how much they appreciate the weekly conversations with the mayor, despite how much they may disagree with him. They think it’s important that our audience gets to hear from him, even if we aren’t his “based” constituency. 

To Lucas’ credit, he comes on my show, despite our differences. That’s a lost art for most politicians, left and right, who only want to go on media that is sympathetic to them and their beliefs. 

And then on the flip side, hosts on TV and radio have gone too far into the echo chamber, where they don’t want to hear from those who disagree with them. They also believe that the small portion of the audience that “wants blood” (theoretically speaking, of course) from their opponents, are the majority of the audience.

My research shows that’s not the case. And to reiterate, none of this requires a host to compromise their beliefs or become “squishy” on their opinions.

Granted, I wouldn’t spend hour after hour with guests who are disagreeable or don’t align with the audience, but the right guest in the right spot has real potential to create an excellent conversation and really good radio. 

There’s no doubt it’s harder than ever to book these guests, based on the aforementioned reasons, but in small doses and in the proper situation, it’s well worth your time to have your own ideas, along with the audience’s, challenged. 

And while hearts and minds are unlikely to change given the divisive climate we find ourselves in, you created a moment that connected with the listener, either good or bad, that will be memorable to them and keep them coming back for more. The loud-mouth haters be damned. 

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BNM Writers

FOX News Remains Go To Network For Noteworthy Events

“Fox News’ special “A Gabby Petito Investigation with Nancy Grace” drew 1.78 million.”

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Several noteworthy news events occurred during the week ending September 19, most of which Fox News Channel was the leading cable news outlet in its coverage viewership.

On Sep. 13, Secretary of State Antony Blinken was the first Biden administration official to testify publicly to lawmakers since the Islamist militant group, the Taliban, took over Afghanistan. His appearance before the House of Representatives Foreign Affairs Committee   was tabulated only for MSNBC by Nielsen Media Research, to a delivery of 542,000 total viewers (from 2:16-4:00 p.m. ET). On the following day (Sep. 14), Blinken’s testimony before the Senate Foreign Relations Committee aired on both Fox News and MSNBC. Fox News was the clear victor, more than doubling MSNBC in total viewers (1.576 million vs. 0.648 million) and nearly quadrupled in the key 25-54 demo (257,000 vs. 66,000).

The California gubernatorial recall election on Sep. 14 that resulted in Gavin Newsom remaining as governor was extensively covered for four hours on CNN: 

10-11 p.m. ET: 1.049 million total viewers; 309,000 adults 25-54

11 p.m.-midnight ET: 1.013 million total viewers; 344,000 adults 25-54

midnight-1 a.m. ET: 0.846 million total viewers; 283,000 adults 25-54

1-2 a.m. ET: 0.575 million total viewers; 185,000 adults 25-54

Fox News covered the election results only in the 11 p.m.-midnight hour, averaging 2.05 million total viewers and 411,000 adults 25-54 — no doubt, assisted by its highly-watched prime time lead-in.

MSNBC spent only 26 minutes of live coverage in late night, resulting in 659,000 total viewers and 93,000 adults 25-54 (from 1-1:26 a.m. ET). 

MSNBC was the lone cable news outlet to air testimony by American female gymnasts before the U.S. Senate Judiciary Committee on the morning of Sep. 15. Gold medalist athletes Simone Biles, McKayla Maroney, and Aly Raisman relayed to lawmakers how the FBI and U.S. gymnastic and Olympic officials failed to stop the sexual abuse that they, along with hundreds of other athletes,suffered from former doctor Larry Nassar. From 10:43 a.m. to 12:06 p.m. ET, MSNBC averaged 753,000 viewers and 62,000 in the key 25-54 demo; the gymnasts’ press conference from 2:10-2:30 p.m. (also on MSNBC) drew 813,000 viewers and 95,000 adults 25-54.

On Sep. 18, Fox News covered SpaceX’s return of its Crew Dragon spacecraft from orbit, with the capsule carrying the four members of the Inspiration4 mission back to Earth after three days in space. It was the furthest humans had traveled above the surface in several years. The capsule Resilience splashed down off the coast of Cape Canaveral, Florida in the Atlantic Ocean. From 7-8 p.m. ET, Fox News posted 1.155 million total viewers and 141,000 adults 25-54. SpaceX is owned by Elon Musk.  

Lastly, on Sep. 19 at 10 p.m. ET, Fox News’ special “A Gabby Petito Investigation with Nancy Grace” delivered the highest-rated cable news show in the 25-54 demo of the entire weekend with 317,000 viewers. In total viewers, the live special drew 1.78 million.

Here are the cable news averages for September 13-19, 2021.

Total Day (September 13-19 @ 6 a.m.-5:59 a.m.)

  • Fox News Channel: 1.483 million viewers; 238,000 adults 25-54
  • MSNBC: 0.767 million viewers; 86,000 adults 25-54
  • CNN: 0.587 million viewers; 125,000 adults 25-54
  • HLN: 0.194 million viewers; 60,000 adults 25-54
  • CNBC: 0.140 million viewers; 34,000 adults 25-54
  • The Weather Channel: 0.137 million viewers; 27,000 adults 25-54
  • Newsmax: 0.135 million viewers; 18,000 adults 25-54
  • Fox Business Network: 0.084 million viewers; 11,000 adults 25-54

Prime Time (September 13-18 @ 8-11 p.m.; September 19 @ 7-11 p.m.)

  • Fox News Channel: 2.659 million viewers; 417,000 adults 25-54
  • MSNBC: 1.375 million viewers; 156,000 adults 25-54
  • CNN: 0.799 million viewers; 177,000 adults 25-54
  • HLN: 0.206 million viewers; 63,000 adults 25-54
  • CNBC: 0.203 million viewers; 65,000 adults 25-54
  • Newsmax: 0.163 million viewers; 25,000 adults 25-54
  • The Weather Channel: 0.151 million viewers; 29,000 adults 25-54
  • Fox Business Network: 0.046 million viewers; 6,000 adults 25-54

Top 10 most-watched cable news programs (and the top MSNBC and CNN programs with their respective associated ranks) in total viewers:

1. Tucker Carlson Tonight (FOXNC, Tue. 9/14/2021 8:00 PM, 60 min.) 3.776 million viewers

2. Tucker Carlson Tonight (FOXNC, Wed. 9/15/2021 8:00 PM, 60 min.) 3.574 million viewers

3. Hannity (FOXNC, Tue. 9/14/2021 9:00 PM, 60 min.) 3.528 million viewers

4. Tucker Carlson Tonight (FOXNC, Mon. 9/13/2021 8:00 PM, 60 min.) 3.343 million viewers

5. The Five (FOXNC, Tue. 9/14/2021 5:00 PM, 60 min.) 3.294 million viewers

6. Tucker Carlson Tonight (FOXNC, Thu. 9/16/2021 8:00 PM, 60 min.) 3.274 million viewers

7. Hannity (FOXNC, Wed. 9/15/2021 9:00 PM, 60 min.) 3.202 million viewers

8. Hannity (FOXNC, Thu. 9/16/2021 9:00 PM, 60 min.) 3.171 million viewers

9. Tucker Carlson Tonight (FOXNC, Fri. 9/17/2021 8:00 PM, 60 min.) 3.151 million viewers

10. The Five (FOXNC, Mon. 9/13/2021 5:00 PM, 60 min.) 3.121 million viewers

17. Rachel Maddow Show (MSNBC, Tue. 9/14/2021 9:00 PM, 60 min.) 2.611 million viewers

127. Anderson Cooper 360 (CNN, Wed. 9/15/2021 8:00 PM, 60 min.) 1.209 million viewers

Top 10 cable news programs (and the top  CNN and MSNBC programs with their respective associated ranks) among adults 25-54:

1. Tucker Carlson Tonight (FOXNC, Tue. 9/14/2021 8:00 PM, 60 min.) 0.629 million adults 25-54

2. Tucker Carlson Tonight (FOXNC, Wed. 9/15/2021 8:00 PM, 60 min.) 0.621 million adults 25-54

3. Hannity (FOXNC, Wed. 9/15/2021 9:00 PM, 60 min.) 0.568 million adults 25-54

4. Tucker Carlson Tonight (FOXNC, Thu. 9/16/2021 8:00 PM, 60 min.) 0.544 million adults 25-54

5. Tucker Carlson Tonight (FOXNC, Mon. 9/13/2021 8:00 PM, 60 min.) 0.542 million adults 25-54

6. Hannity (FOXNC, Tue. 9/14/2021 9:00 PM, 60 min.) 0.538 million adults 25-54

7. Hannity (FOXNC, Thu. 9/16/2021 9:00 PM, 60 min.) 0.514 million adults 25-54

8. Tucker Carlson Tonight (FOXNC, Fri. 9/17/2021 8:00 PM, 60 min.) 0.510 million adults 25-54

9. The Five (FOXNC, Tue. 9/14/2021 5:00 PM, 60 min.) 0.491 million adults 25-54

10. The Five (FOXNC, Wed. 9/15/2021 5:00 PM, 60 min.) 0.479 million adults 25-54

29. CNN Special Coverage “California Governor Recall Election” (CNN, Tue. 9/14/2021 11:00 PM, 60 min.) 0.344 million adults 25-54

36. Rachel Maddow Show (MSNBC, Tue. 9/14/2021 9:00 PM, 60 min.) 0.315 million adults 25-54

Source: Live+Same Day data, Nielsen Media Research

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BNM Writers

Pivoting to News/Talk Was A Natural Move For Steve Malzberg

“Censorship from management is something that you just need to put up with. If you don’t like it, you can leave.”

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RT America host Steve Malzberg’s accomplished career began in sports but deep down he always had a passion for politics. Even before right-wing commentators were accusing the woke sports media of pandering to a specific base, Malzberg saw the hypocrisy in some of the day-to-day coverage.

The liberal bent fueled Malzberg’s creativity and desire to be different. Topics like race in sports often gave him fodder for his nightly shows in New York City. Years of railing against liberal opponents eventually made switching to news/talk full-time, seamless.

Malzberg’s unique skill set has translated well in both radio and television. Following a lengthy run at iconic WABC Radio, he was hired at WOR Radio and was eventually replaced by New York’s former governor David Patterson.

In 2013, he was hired by Newsmax TV to host the Steve Malzberg Show. Last year, he inked a deal with RT America to host a media commentary show. Now, very content and with plenty of creative freedom, Malzberg offers his expertise on media bias to millions of people. Malzberg recently sat down with Barrett News Media to discuss his path to success, his job at RT America, and how the death of Rush Limbaugh rocked conservative media to its core.

Ryan Hedrick: How did your career start?

Steve Malzberg: I started in sportsfor the first ten years or so of my career. I hosted the New York Yankees pre and post-game shows for a year, Jets pre and post-game shows for four years, Devils pre and post-game shows for a year. I had the honor of going to Super Bowls, Stanley Cups Finals and everything else you could imagine.

RH: Was the news/talk format one you envisioned moving into?

SM: I always had politics in me. My career took a different turn the night OJ Simpson was driving around in a Bronco. That event led to me switching. I was supposed to cover the Knicks who were playing the Houston Rockets at Madison Square Garden in the NBA Finals.

My program director asked me to stay around, come on after the game and cover the OJ story. He invited me to come on the very next day and provide live coverage of the OJ saga and after that I started filling in for other hosts doing political talk and more in the realm of current news events.

RH: One of the biggest challenges for transitioning from sports talk to news/talk is finding your voice. Did that come naturally to you?

SM: Yes. I used to love covering Jesse Jackson when I was doing sports. He would protest that athletics needed more Black coaches. I remember Filip Bondy and Harvey Araton wrote a book on the NBA. One of the themes was how hard and how terrible it must be to be a Black NBA player and deal with white public relations people, that irked me.

RH: You were the first-ever host of Newsmax TV. Are you still a viewer of the network? If so, what are your thoughts on how it’s developed?

SM: I am not going to say anything bad about my former place of employment. Chris Ruddy who runs Newsmax TV was always very hands-on. I am sure he’s just as hands-on now. I know after I left, they brought in a lot of people with hard news experience. I think they have a great mix of talent there, but I can’t say that I watch so I don’t have much to say about the programming.

RH: You’re currently hosting for RT America. What role do you believe you and your network are playing in educating conservative news media moderates push back against cancel culture?

SM: On RT America I host Eat the Press which is kind of a play on Meet the Press, but it’s not aimed at the show by any stretch of the imagination. What we do is really devour the press and their bias. I have the freedom to present examples of media bias every week and I think I do my part of trying to hold the media accountable.

I also have wonderful A-list guests who continue to come on with me. Great conservative Hollywood people join the show such as Robert Davi, Kevin Sorbo, and Maria Conchita Alonso. They buck the trend in Hollywood.

Conservative media is doing a great job getting the word out there. Shows like Fox & Friends are blowing away CNN and MSNBC in the ratings. However, the media is still dominated by the left, and with the advent of social media and the ability and willingness of Big Tech to cooperate with the government and in some instances ban conservatives, we have an uphill fight!

RH: What role do you feel social media plays in helping conservatives get their truth out?

SM: Social media is where it’s at. If we are limited then we are losing. We can’t put doubts about the vaccine or questions about a third shot or any topic without the liberals at Facebook and Google monitoring us and taking us down.

RH: As a host with strong opinions, are you ever concerned about being censored or canceled?

SM: Censorship has existed in one form or another in broadcasting throughout my career. I could go back to any of the stations or networks I have ever worked at and tell you that I’ve been told what not to say, not so much what to say.

Censorship from management is something that you just need to put up with. If you don’t like it, you can leave. I always found that my censorship was carried out in my passion or support of Israel. At RT America, we have a meeting. I come up with the guests and ideas and book the guests and there’s only been one disagreement with a guest. I have never been told what to say or how to say something.

RH: What type of impact do you feel the death of Rush Limbaugh has had on conservative media as a whole?

SM: I was fortunate enough to know Rush and be there when he arrived at WABC in 1988. I knew Rush for many, many years. Limbaugh is irreplaceable. His death set conservative media back. No offense to the people that have taken over for Rush, but I don’t listen. It’s not the same and it’s not appointment radio. I just don’t see how you fill the loss.

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