Chris King has been on the radio for New York Islanders broadcasts since 1998. In that time, King has brought thrilling moments for fans of the orange and blue to life. However, it wasn’t until 2020 that the man they call “Kinger” had to transition to calling home games in an arena without a crowd, and road games in a small studio in Hempstead, NY. While the Islanders radio voice is finally back on the road for the 2021 Stanley Cup Playoffs, albeit independently (due to NHL COVID-19 protocols), he hopes that next season will be a restoration of normalcy in terms of fans being in arenas and broadcasters traveling with the team.
“Just from an emotional and energy standpoint as a broadcaster, I do hockey and baseball, and the crowd is a big part of [the game],” said King. “The difficulty of calling the game off of a monitor [is that] you are limited to what the [television] director shows you, as opposed to being at the event. In hockey, things happen away from the puck all the time, and I need to look there to see what plays are being set up, especially late in close games.”
With the Islanders making a run to the Eastern Conference Finals last season, and securing another playoff trip this year, King’s preparatory process centers around learning about the opponent. He says it’s something that can be especially difficult during a regular season filled with traveling.
“During the regular season, it’s a little more difficult than the playoffs,” described King. “Let’s say the Islanders are playing the Rangers on Tuesday. All the way leading up to that, I’m trying to learn about the Rangers for 48 hours leading up to the game. As soon as that game ends, I have to learn the next visiting team.”
King said preparing for the playoffs is less strenuous than doing so in the regular season, comparing it to baseball, a sport he has called for the Atlantic League’s Long Island Ducks over the last 20 seasons, where teams play series against one another.
“[In the playoffs], you ramp-up [and learn the opponent], then you get 3-4 broadcasts out of it,” said King. “I had a tremendous ramp-up to get up to speed on the Penguins, but once [the series] begins, it’s that same opponent [for the whole series]. In that aspect, it’s much easier than the regular season where you’re constantly changing opponents and, during a normal regular season, location as well.”
Another part of King’s job that he credits as being an integral part of the broadcast is his collection of sound from the coaching staff and the players to intersperse throughout the broadcast. Using a device for audio playback, King provides the listener with insight from the team on their matchup, and what they need to do to win the game.
“A large portion [of my job] is recording and editing audio,” King explained. “On our broadcasts, I drop in a ton of sound because I think it adds to the broadcast. Instead of hearing just myself and my broadcast partner Greg Picker, you’re also hearing 5-6 players, head coach Barry Trotz, etc..”
88.7 WRHU-FM Radio Hofstra University has been the flagship station of the New York Islanders since 2010. The station produces and distributes the radio broadcast to several other prominent commercial stations which comprise the New York Islanders Radio Network, including 98.7 WEPN-FM and 1050 WEPN-AM and 103.9 WRCN-FM. While WRHU-FM is in fact a non-commercial, student-run college radio station, it operates as a professional outlet worthy of airing NHL games, winning numerous prestigious awards from the National Association of Broadcasters and the Academy of Radio Arts and Sciences of America. King says the large quantity of aspiring media professionals working on the broadcast throughout the season has helped augment its quality, aligning more with the law of increasing returns than its polar opposite; that is, with the key cogs in the system remaining constant.
“At WRHU, we have a producer, an engineer, someone cutting highlights and someone doing updates,” said King. “On any given night, I’d say our team [consists of] between 6-10 people. I’ve done so many broadcasts where it’s one person operating the board back at the radio station, and you can’t get that much more help. The fact that we’ve been on [WRHU] for 11 years now is one of the reasons we have one of the best broadcasts in the NHL.”
The National Hockey League recently agreed to broadcast deals with both ESPN and TNT that gives both networks rights to air league games through the 2028-29 season. Both deals are centered around distribution of hockey onto various multimedia platforms, and aspire to further grow the game of hockey around the world, something King is enthusiastic about.
“I think [the deal] will be great for the league because ESPN is the number one brand name in the world as far as sports are concerned,” said King. “For all the students doing broadcasts on WRHU, being broadcast on ESPN Radio lets them know that their work is worthy of being carried on a monstrous sports radio station with the name behind it.”
As sports broadcasts evolve with changing consumption trends, King sees the impact sports betting has had over the airwaves. The voice of the Islanders doesn’t enjoy its implementation into the broadcast, but he recognizes the foothold it has rapidly taken before, during and after the game.
“I tape every game and watch it back the next day… and MSG Networks is taking a pretty good portion of their pregame show talking about sports betting,” said King. “It’s not my favorite thing, but the bottom line is money, and if the money is coming from those companies, they’ll [talk about it].”
King, a seasoned broadcaster in his own right, says that radio, however it is disseminated, is a unique platform for sports broadcasting because of its absence of video, requiring the announcers to provide that feed to the mind of the listener.
“The broadcast can be whatever I want it to be because I’m the one in charge — and I hardly ever get recognized because they don’t see my face,” explained King. “The broadcast is what I want it to be every single night. On television, it is good to be a part of a team, [but] because you are a small pawn of a larger operation… the broadcaster is being told what to do from the director and producer [based on their vision].”
With commanding the broadcast comes criticism, and for King, most of it is derived from listening back to how he did his job each game, another part of his preparation that keeps him ready and helps him improve his on-air skills every time the Islanders are on the ice. For himself, he says, though, the act of judging his performance is difficult to quantify or qualify; he just “kind of knows.”
“My philosophy is that it has to be fun on our side of the radio for it to be fun on the other side of the radio,” said King. “I judge it more on if we brought the excitement and the energy, and if we conveyed what was going on in the building. The people who are not there need to be able to follow the game based on my words. The other side of the game is letting them know how crazy the building is.”
As the New York Islanders look to advance far into the 2021 Stanley Cup Playoffs, King is excited to be back in the arena with the roar of the crowd behind his signature goal calls. As for his takeaways from calling the game from a remote site away from the team, his answer, much like the Islanders fans’ signature chant, came in the form of “Yes. Yes. Yes.”
“Was it difficult at first? Yes. Did it get better? Yes. Do I hope to never do it again? Yes.”
How Does Your Show Change When Your Market Grows?
“Well, if your job is to talk about the sports and teams that your market cares about, it means that you need to stay on top of how these new residents are shifting the market’s tastes.”
The population of the United States is always shifting. In our history, there have been migrations from the East Coast to the West, from the rural towns of the South to the major cities of the Northeast. Right now, it is from cities where it stays cold and expensive into places where it is warmer and cheaper.
We see it all the time with Nielsen market sizes. What was yesterday’s top 50 market is today’s top 30 market. People come from out of town and their new hometown gets a little bit bigger.
So what exactly does that mean for sports radio hosts? Well, if your job is to talk about the sports and teams that your market cares about, it means that you need to stay on top of how these new residents are shifting the market’s tastes.
Matt Chernoff is the co-host of Chuck & Chernoff on 680 The Fan in Atlanta. Not only has he been on the air in the city for 24 years, he also grew up there. He has seen the city go from being the biggest metropolitan area in the college football crazy South to the home of the most consistent team in baseball to hosting an Olympics.
Chernoff says the city is still a hot bed for college football fandom. Not only is it the home of more Georgia fans than anywhere else in the world, it is also a common post-college destination for graduates of college football powers Alabama and Clemson as well as about a dozen other power conference school.
As a city though, none of those teams peak Atlanta’s interest the way the local NFL team does these days.
“When the Falcons are good and entertaining they get biggest tv ratings in town and garner more attention than anything else,” he says.
One of the fastest growing metropolitan areas in the country is North Carolina’s Research Triangle, which includes Raleigh, Durham, and Chapel Hill. My wife and I moved to the area in 2005 and it was already exploding in population. In the 15 years we have been here, the population feels like it has almost completely turned over. That will happen when large corporations like SAS, IBM, GlaksoSmoithKline, and Pfizer all have headquarters in an area.
Most of our transplants come from either the New York metropolitan area or from Chicago. Adam Gold came here from Baltimore in the late 90s. He says that local sports talk still wins, but the transplants have made it possible for syndicated shows to succeed in the Triangle.
“The national shows we air do fine, and their resources are unmatched,” Adam told me in an email. “But, they’ll never give our listeners everything they want because they still want to hear at least a little about their own teams. When State loses to Mississippi State the national shows are never going to talk about it. We will. But, the strong brand names still resonate, like Mike Greenberg, or the ESPN morning show.”
Gold, who hosts a show that is syndicated across the state and originates from 99.9 The Fan, says that even though the market is the center of the college basketball universe, he has always been aware that the idea of ACC basketball being topic 1-A year round is a myth.
“When it’s basketball season we can talk hoops. Until then, it’s 90% football. In fact, even during the basketball season, ACC hoops might come second (or third) to the NFL or college football.”
Football still rules the day, and the transient nature of the Triangle means that you need to know a lot of football. Sure the home teams in college are North Carolina and NC State (and to a lesser extent Duke and East Carolina), but plenty of people want to talk about national brands like Notre Dame, Alabama, and Ohio State.
That carries over to the NFL too. Raleigh is weird. There are plenty of people here that adopted the Carolina Panthers as their team in the mid-90s. Before Charlotte got a team of its own though, the closest NFL market was Washington, DC. That means we still have plenty of WFT loyalists. There are also the teams that are popular everywhere: The Steelers, Cowboys, and Packers. They all have large followings in the Triangle too.
“I’ve always treated the Triangle as a transient audience. Similar, albeit in a smaller way, to Washington, DC,” Gold says.
Salt Lake City is growing fast. The nation seems to have woken up to the fact that lower taxes and life in the Rocky Mountains is preferable to…well, the opposite of both of those things. Hans Olsen came to the area in 1996 to play football at BYU. After a seven year NFL career, he returned to the area and has been a part of 1280 The Zone for the last 16 years.
I asked him about the growth of the city. As more people came to town, what was that doing to fandom for his BYU Cougars? Outside of Utah, when we think of Utah, we tend to think of every citizen being Mormon. That probably is less likely to be accurate as more businesses start in the state and bring people in from the outside.
Olsen says that it has actually held pretty steady. Most of the businesses that have sprung up in the state are being started by members of the LDS Church. On top of that, the real testament to how powerful BYU’s brand remains even as the Salt Lake City market changes is in the station’s streaming numbers.
“When BYU is good, our listenership is up, our revenue is up, our streaming is up, our podcast downloads are up,” Olsen told me. “And you know, you could attach a pretty nice percentage of increase any time BYU is good. So when they were 11-1 last year, even in the Covid year, we were still doing good in the streaming numbers, downloads, listens, revenue. We were holding strong.“
People outside of the Mountain time zone may not realize that the passion for college football in Utah runs as deep as just about anywhere in the SEC. There’s division though. The rivalry between BYU and the University of Utah isn’t called “The Holy War” for nothing. Add to that a Utah State fanbase that constantly feels disrespected and the love of college football doesn’t bring the market together as much as it divides it.
Hans Olsen says that the unifier, unsurprisingly, is the Utah Jazz. People may come to town with their own fandoms in other sports, but Salt Lake City is has a way of turning new residents into Jazz fans.
“They all come together and they love the Jazz. It’s always the center point here in the state and probably always will be.”
Atlanta is different. Matt Chernoff grew up in a city unified by Tom Glavine, John Smoltz, and depending on what part of the 90s, either Steve Avery or Greg Maddux. Really, at that time, the entire South and people across the country were unified by the Braves. Chernoff isn’t sure it will be that way forever.
“The Braves have always been the team that unites most fans around here but I think the Hawks are about to enter a really special time with a young, exciting team that has a superstar,” he says.
Population shifts can change so much. We saw that with the 2020 Presidential Election. We see it with where national chains decide to open new locations. It isn’t just about more people. It is about how those people change the personality of their new market.
Back To Basics: Teases
“If we think about this from a very basic level, we need listeners to hold onto our signal as long as we can possibly keep them.”
I think one of the things I love about radio is how theoretical a lot of our strategies can be. We assume a lot in this business, and its largely because we have to. We assume we know what topics our listeners want to hear, we assume they know things that might actually need more explanation, and sometimes we assume they’re just going to stick around because they like us. Sure, there are metrics that you can follow, trends you can keep track of, and social growth that helps gauge your impact, but largely a lot of the content we put out, and specifically the way we put it out, we’re just hoping it lands.
I think one of the easy tactics to lose sight of when you’re going through the daily gauntlet of hours of talk time, is the good old fashioned radio tease. In an ever-increasing world of digital tracking and analytics, the value of a tease going into a commercial break can be difficult to track. And because we don’t know its true impact it can easily be forgotten or just ignored altogether. To me, this is a massive mistake and a big opportunity lost. Sometimes, we just need to let common sense prevail when determining what is and is not worth our time.
If we think about this from a very basic level, we need listeners to hold onto our signal as long as we can possibly keep them. How do we do that? Compelling conversations, debates, interesting interviews, and personality they can’t find anywhere else. All of that is great, but at some point you’ll need to go to commercial break, and no matter how likable or entertaining you think you might be, 6 minutes of commercials is likely going to take your average listener across the dial to a new location. So, how do you keep them or at least ensure they’ll find their way back? Give them something they need to know the answer to. Again, I’ll ask you to think about this logically: Which one of the examples below is more likely to keep a listener engaged through a commercial break?
Example 1: “More football talk, next!”
Example 2: “Up next, the one move that will guarantee Brady another ring, right after this!”
We all know the answer. Example 2 gives the listener something to think about. You’ve provided just enough information that you have them thinking, while creating a gap of information that they will hopefully want filled. Yet, we opt for Example 1 way more than we should. Myself included. It’s lazy and more than anything it’s a lost opportunity to keep a listener.
The most loyal/die-hard members of your audience aren’t going anywhere, so it doesn’t matter how you go to break for those individuals. The least loyal, who maybe like your show, but they are just jumping around every day in their car or online, they aren’t sticking around no matter what you say. It’s those in the middle, the one’s who are looking for, usually subconsciously, a reason to stay or comeback. That’s the audience you’re providing this tease for.
Teases are not for your most loyal listeners, teases are for people that are stopping by to see what you have going on, which is the majority of your overall CUME. If you can hook those casual listeners, even just a few, to stay through a commercial break and listen to a fertility clinic commercial, then you’ve done your job as a host.
I find the best radio tease is direct, a good description that leaves the audience hanging for an answer or your opinion on the issue. Nebulous or nondescript teases don’t give the audience enough to sink their teeth into, you want to leave them guessing but if they guessing too much they’ll probably lose interest. You want to make them think, you don’t want them to have to solve a puzzle.
Example 1: “Could Aaron Rodgers be subtly hinting where he wants to play next?”
Example 2: “A player makes it known he wants out, but where does he want to go?”
Both examples above are fine, it’s certainly a step up from the “more football, next” tease but Example 1 provides the listener with something specific enough for them to start thinking of answers in their own mind, thus creating that desire to see if their idea matches up with what you are about to tell them. Giving the listener a player or team that you know most of them care about, plus a level of mystery, equals a good/solid tease that is more likely to keep them hanging on through the break. Example 2 is good but the problem I find with those is that they’re so nebulous that you aren’t sure you care as a listener. You might want to know the answer, but without a solid description, you give the audience a chance to decide that they don’t care or you just simply miss the opportunity to elicit a response by not drawing attention to an item that they are passionate about.
The next step in all of this is making sure you follow up on what you tease. You might only get a couple opportunities to mislead a listener before your teases mean nothing to them in the future. If you say you are going to talk about Alabama’s dominance in the SEC around the corner, make sure you do it, and if you aren’t able to, I think its only fair to draw attention to the fact that you couldn’t follow up on it. Apologize and move on. It’s live radio, things happen, and I think people listening understand that but you also have to be respectful of the time they are giving you.
Bottom line is, teasing is a radio parlor trick and it’s an easy one to lose sight of. We don’t prioritize them as much as we go along in this business, whether that be for egotistical reasons, laziness, or just not prioritizing them as part of the show prep process. Treat your teases with seriousness and a level of priority, the same way you do with the topics and content you create. We all know we’re not reinventing the wheel, there’s nothing that we can say that hasn’t been said 100 times in the sports talk sphere, but portraying that to your audience is doing them and yourself a big disservice.
Imagine If Sports Media Had To Justify Its Own Tucker Carlson
“Of course Tucker Carlson lies. Even his most dedicated fans think he lies.”
Last week, our partners in the news media department posted a story about Tucker Carlson. It was about a recent interview the FOX News host did with some guy on YouTube. In the interview, Carlson admits that there are times he blatantly lies on his show – the most popular show that is broadcast by what is ostensibly a news channel.
“I guess I would ask myself, like, I mean I lie if I’m really cornered or something. I lie,” Carlson told Dave Rubin. “I really try not to. I try never to lie on TV. I just don’t – I don’t like lying. I certainly do it, you know, out of weakness or whatever.”
When I first read this story, I just dismissed it. Of course this jackass lies. Even his most dedicated fans think he lies. There is just no way he is actually as stupid as he pretends to be when he makes that “I am shocked by what I just heard” face. You know the one. It looks like he just discovered there’s a Batman movie where the suit has nipples.
I tried to dismiss it, but then later in the week came his impassioned plea to Nicki Minaj’s cousin’s friend to come on TV to discuss his balls after the rapper tweeted a story about how the Covid vaccine made this guy’s testicles swell and thus ruined his potential wedding.
It is a clip that was passed around Twitter thousands of times. It showed up in my feed over and over with comments like “This is THE NEWS in 2021” and “I never want this man to stop talking about Nicki Minaj’s cousin’s friend’s balls.”
Can you imagine if Carlson’s bullshit was acceptable in sports media? I could write the same thing about FOX News in general, but let’s keep this focused on Tucker, because this past week he crossed the rubicon into a special category of absurd.
There are plenty of people in sports media that will go on TV and explain to you why a loss is actually good for a team or why undeniable greatness is actually unimpressive. This is someone going on TV and telling you that it doesn’t matter what you saw with your own two eyes on Thursday night, the Giants actually beat Washington or that the Brooklyn Nets can be dismissed as title contenders because there is no proof that anyone on their roster has even been to the All-Star Game.
I have written in the past that news commenters, be they on radio or television, do not impress me. Those people are not original or interesting at all. They aren’t even talented. I’m only bringing up that opinion to be completely transparent.
Sports Tucker Carlson would be a totally different animal. In fact, such a thing would be unacceptable.
Now, I am sure some of you are out there shouting that sports media does have a Tucker Carlson. In fact, the sports Tucker Carlson works for the same company that the real Tucker Carlson does. His name is Skip Bayless.
Look, I hear you. Skip brings no sincerity to anything, but I also don’t think Skip has any values he is trying to push. His takes are ridiculous for the sake of being ridiculous. ALL HAIL THEM CLICKS!
Besides, the great thing about sports broadcasting in general is that the stakes of what we are talking about are pretty low. Creativity and absurdity are welcome. None of this is important, nor is there any illusion that it may be. No one is showing up at the Capital with zip ties and bear mace demanding the Chiefs be re-instated as Super Bowl champions or screaming at doctors that the Covid vaccine is a scheme to return Miami to relevance in the college football world.
Putting on my programmer hat for a second, I just cannot imagine how to justify a Tucker Carlson. Then again, my programmer hat was not made and fitted by people trying to pass performance art off as news. So, maybe me not getting it is the strategy.
Either way, this, to me, feels like very good information to take to advertisers next time they question the desirability of a sports radio audience versus a news audience. Our listeners are passionate, intelligent people looking to be entertained and engaged by conversations about their favorite teams and they’re willing to support the people that do that for them. The most popular name in news talk admits that he lies when the facts don’t match up to the story he wants to tell. The reaction from the public is “well of course he does.” Which one would you rather have your brand associated with?
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