Connect with us
blank

BSM Writers

Maybe We’re The Prizes That Our Listeners Want To Win

“Next time you need a giveaway you can build a promotion around but don’t have the budget to give away something of monumental value, consider looking inward.”

Demetri Ravanos

Published

on

blank

Creativity used to be a must in the radio business. It didn’t matter which department you worked in. If you worked in programming, your goal was to develop the most unique and interesting content. If you were in sales, you took big, interesting ideas to clients. If you were in promotions, you worked with concert venues, local teams, and maybe record labels to come up with prizes listeners would do anything to win.

Let’s focus on promotions today, because while people still love winning free crap from radio stations, what we give away and how we give it away is less interesting than ever. How many times have you heard the sentence “this is a national contest” run at the end of a promo advertising that listeners can win $1000 on their lunch break? Surely we can do better.

No one will ever bat an eye at big prizes. The cost of living in the United States was already exorbitant long before we started talking incessantly about gas prices and inflation. If you want to kick a listener a hundred bucks just for calling when they hear the phrase that pays, trust me, they won’t care how long it took you to come up with the idea.

I do think it is fair to ask what the long-term payoff is for the station though. Big cash prizes will certainly stick with your listeners, but you can’t give those amounts away with ease.

Next time you need a giveaway you can build a promotion around but don’t have the budget to give away something of monumental value, consider looking inward. This business is so unique and in the eyes of the people that do not work in radio, it is something between a playground and a dream. It costs nothing to give your listeners a little bit of what we do every day. Why not try it?

Creating unique experiences for listeners will create dedicated fans for you. Think about all of the cool promotions you have heard over the years.

It is something Ryan Hurley has done successfully many times before. Whether giving away in-studio experiences or exclusive virtual chats with station talent or other celebrities, the ESPN New York program director knows that those prizes make listeners feel good and create a sense of loyalty in them.

“They walk away feeling like part of the family, feeling like an insider,” he says. “Those intimate connections really help bring people back to the station on a regular basis, creating loyal listeners.”

93.7 The Fan in Pittsburgh is giving the listener that wins the station’s bracket contest the chance to co-host with Poni and Mueller in afternoon drive. SiriusXM gave a fan the chance to call half an inning of MLB’s All-Star Futures Game. When the Covid-19 pandemic canceled plans for the Carolina Hurricanes’ outdoor game, the team’s flagship station, 99.9 The Fan gave two listeners the chance to play their own outdoor game of NHL 94 on the jumbotron at Raleigh’s Carter-Finley Stadium with afternoon hosts Joe Ovies and Joe Giglio.

“There is no question that giving the audience a chance to be up close and personal with a talent is the connective tissue for creating the greatest value of building a fan for life,” 99.9 The Fan program director Sammy Simpson told me. “As the old Chinese proverb says, tell me I forget, show me I may remember, involve me I understand.”

We’re always trying to build meaningful connections with the audience, right? Being able to interact through social media and texts made connections easier than ever to build, but in a certain sense, it also made them a little less meaningful. Our listeners assume we are always available to them now. They are more disappointed when a host doesn’t respond than excited when he or she does.

Meaning comes not from connection, but from experience. Game tickets and t-shirts are nice prizes, but what do they do for the station? Those are benefits that only go one way.

Let listeners compete to be a part of one of your shows, even just for a day, and you are creating memories for them with your branding all over it. Something like that may not guarantee you have created a P1, but it certainly gets you closer than a gift card from Buffalo Wild Wings does.

“Tangible memories and events are tangible to people like money,” Brad Carson, program director of Memphis’s 92.9 ESPN told me. “What do people do when they go meet a star? They take a picture and they post it on social media. They do the same thing with this. I’m not trying to say that we’re rock stars or anything, but we’re part of these people’s lives.”

No matter the business, there is nothing easier to give away inventory. It’s why some stores will only give you store credit when you make a return. No one wants to take money out of the cash register.

Giving away prizes based on experiences at the station costs you nothing. Rarely are there hoops to jump through or elements you are waiting to get in place. On top of that, you can give away the station in a myriad of different ways.

You can give away an hour in-studio with a listener’s favorite host. You can give away an ad campaign to a local business. You can give away the chance to keep stats during a game broadcast.

There are bigger ways to do it too. Look at 95.7 The Game in San Francisco. That station did a search to give a listener his or her own show and discovered Darryl “Guru” Johnson, who years later, is a lynchpin of the lineup. Every station in America is thinking about unique digital content they can offer. Why not do the same sort of search to find a podcast host?

Radio is the entertainment industry in the eyes of our listeners. A foot in the door is more valuable to many of them than a lot of the prizes you have lying around.

It is more valuable to you too. At some point, a thing just becomes something they choose to either get rid of or keep. Your station’s name and how that thing came into the listener’s life fades from memory.

The chance to be hands on with a hosts and brands the listener loves becomes a moment they reflect back on. If you provide a truly memorable experience, it is something that lives with them forever and they go to bat for you whenever they get the chance.

“The fans tune in every day to hear our hosts’ opinions, share their joy and feel their pain,” Danny Zederman, program director of ESPN 1000 in Chicago told me. “There is a connection. Anytime we can bring a fan closer to his/her favorite talent we can create a memory for that fan that will have a lasting effect.”

Being in a studio and being close to the action is our everyday. We can lose sight of the fact that this is a pretty cool world to have a foot in. Start giving listeners a chance to be part of that world and you will be reminded just how cool and valuable it is.

BSM Writers

The Future Is Now, Embrace Amazon Prime Video, AppleTV+

As annoying as streaming sports is and as much as I haven’t fully adapted to the habit yet, Amazon and Apple have done a magnificent job of trying to make the process as easy and simplified as possible.

Avatar photo

Published

on

blank

This week has been a reckoning for sports and its streaming future on Amazon Prime Video, AppleTV+, ESPN+, and more.

Amazon announced that Thursday Night Football, which averaged 13 million viewers, generated the highest number of U.S. sign ups over a three hour period in the app’s history. More people in the United States subscribed to Prime during the September 15th broadcast than they did during Black Friday, Prime Day, and Cyber Monday. It was also “the most watched night of primetime in Prime Video’s history,” according to Amazon executive Jay Marine. The NFL and sports in general have the power to move mountains even for some of the nation’s biggest and most successful brands.

This leads us to the conversation happening surrounding Aaron Judge’s chase for history. Judge has been in pursuit of former major leaguer Roger Maris’ record for the most home runs hit during one season in American League history.

The sports world has turned its attention to the Yankees causing national rights holders such as ESPN, Fox, and TBS to pick up extra games in hopes that they capture the moment history is made. Apple TV+ also happened to have a Yankees game scheduled for Friday night against the Red Sox right in the middle of this chase for glory.

Baseball fans have been wildin’ out at the prospects of missing the grand moment when Judge passes Maris or even the moments afterwards as Judge chases home run number 70 and tries to truly create monumental history of his own. The New York Post’s Andrew Marchand has even reported there were talks between YES, MLB, and Apple to bring Michael Kay into Apple’s broadcast to call the game, allow YES Network to air its own production of the game, or allow YES Network to simulcast Apple TV+’s broadcast. In my opinion, all of this hysteria is extremely bogus.

As annoying as streaming sports is and as much as I haven’t fully adapted to the habit yet, Amazon and Apple have done a magnificent job of trying to make the process as easy and simplified as possible. Amazon brought in NBC to help with production of TNF and if you watch the flow of the broadcast, the graphics of the broadcast, NBC personalities like Michael Smith, Al Michaels, and Terry McAuliffe make appearances on the telecast – it is very clear that the network’s imprint is all over the show.

NBC’s experience in conducting the broadcast has made the viewing experience much more seamless. Apple has also used MLB Network and its personalities for assistance in ensuring there’s no major difference between what you see on air vs. what you’re streaming.

Amazon and Apple have also decided to not hide their games behind a paywall. Since the beginning of the season, all of Apple’s games have been available free of charge. No subscription has ever been required. As long as you have an Apple device and can download Apple TV+, you can watch their MLB package this season.

Guess what? Friday’s game against the Red Sox is also available for free on your iPhone, your laptop, or your TV simply by downloading the AppleTV app. Amazon will also simulcast all Thursday Night Football games on Twitch for free. It may be a little harder or confusing to find the free options, but they are out there and they are legal and, once again, they are free.

Apple has invested $85 million into baseball, money that will go towards your team becoming better hypothetically. They’ve invested money towards creating a new kind of streaming experience. Why in the hell would they offer YES Network this game for free? There’s no better way for them to drive subscriptions to their product than by offering fans a chance at watching history on their platform.

A moment like this are the main reason Apple paid for rights in the first place. When Apple sees what the NFL has done for Amazon in just one week and coincidentally has the ability to broadcast one of the biggest moments in baseball history – it would be a terrible business decision to let viewers watch it outside of the Apple ecosystem and lose the ability to gain new fans.

It’s time for sports fans to grow up and face reality. Streaming is here to stay. 

MLB Network is another option

If you don’t feel like going through the hassle of watching the Yankees take on the Red Sox for free on Apple TV+, MLB Network will also air all of Judge’s at bats live as they are happening. In case the moment doesn’t happen on Apple TV+ on Friday night, Judge’s next games will air in full on MLB Network (Saturday), ESPN (Sunday), MLB Network again (Monday), TBS (Tuesday) and MLB Network for a third time on Wednesday. All of MLB Network’s games will be simulcast of YES Network’s local New York broadcast. It wouldn’t shock me to see Fox pick up another game next Thursday if the pursuit still maintains national interest.

Quick bites

  • One of the weirdest things about the experience of streaming sports is that you lose the desire to channel surf. Is that a good thing or bad thing? Brandon Ross of LightShed Ventures wonders if the difficulty that comes with going from app to app will help Amazon keep viewers on TNF the entire time no matter what the score of the game is. If it does, Amazon needs to work on developing programming to surround the games or start replaying the games, pre and post shows so that when you fall asleep and wake up you’re still on the same stream on Prime Video or so that coming to Prime Video for sports becomes just as much of a habit for fans as tuning in to ESPN is.
  • CNN has announced the launch of a new morning show with Don Lemon, Poppy Harlow and Kaitlin Collins. Variety reports, “Two people familiar with plans for the show say it is likely to use big Warner Bros. properties — a visit from the cast of HBO’s Succession or sports analysis from TNT’s NBA crew — to lure eyeballs.” It’ll be interesting to see if Turner Sports becomes a cornerstone of this broadcast. Will the NBA start doing schedule releases during the show? Will a big Taylor Rooks interview debut on this show before it appears on B/R? Will the Stanley Cup or Final Four MVP do an interview on CNN’s show the morning after winning the title? Does the show do remote broadcasts from Turner’s biggest sports events throughout the year?
  • The Clippers are back on over the air television. They announced a deal with Nexstar to broadcast games on KTLA and other Nexstar owned affiliates in California. The team hasn’t reached a deal to air games on Bally Sports SoCal or Bally Sports Plus for the upcoming season. Could the Clippers pursue a solo route and start their own OTT service in time for the season? Are they talking to Apple, Amazon, or ESPN about a local streaming deal? Is Spectrum a possible destination? I think these are all possibilities but its likely that the Clippers end up back on Bally Sports since its the status quo. I just find it interesting that it has taken so long to solidify an agreement and that it wasn’t announced in conjunction with the KTLA deal. The Clippers are finally healthy this season, moving into a new arena soon, have the technology via Second Spectrum to produce immersive game casts. Maybe something is brewing?
  • ESPN’s Monday Night Football double box was a great concept. The execution sucked. Kudos to ESPN for adjusting on the fly once complaints began to lodge across social media. I think the double box works as a separate feed. ESPN2 should’ve been the home to the double box. SVP and Stanford Steve could’ve held a watch party from ESPN’s DC studio with special guests. The double box watch party on ESPN2 could’ve been interrupted whenever SVP was giving an update on games for ESPN and ABC. It would give ESPN2 a bit of a behind the scenes look at how the magic happens similarly to what MLB Tonight did last week. Credit to ESPN and the NFL for experimenting and continuing to try and give fans unique experiences.

Continue Reading

BSM Writers

ESPN Shows Foresight With Monday Night Football Doubleheader Timing

ESPN is obviously testing something, and it’s worth poking around at why the network wouldn’t follow the schedule it has used for the last 16 years, scheduling kickoffs at 7 and then 10 on their primary channel.

Avatar photo

Published

on

blank

The Monday Night Football doubleheader was a little bit different this time around for ESPN.

First, it came in Week 2 instead of Week 1. And then, the games were staggered 75 minutes apart on two different channels, the Titans and Bills beginning on ESPN at 7:15 PM ET and the Vikings at the Eagles starting at 8:30 PM on ABC and ESPN+. This was a departure from the usual schedule in which the games kicked off at 7:00 PM ET and then 10:00 PM ET with the latter game on the West Coast.

ESPN is obviously testing something, and it’s worth poking around at why the network wouldn’t follow the schedule it has used for the last 16 years, scheduling kickoffs at 7:00 PM and then 10:00 PM ET on their primary channel. That’s the typical approach, right? The NFL is the most valuable offering in all of sports and ESPN would have at least six consecutive hours of live programming without any other game to switch to.

Instead, they staggered the starts so the second game kicked off just before the first game reached halftime. They placed the games on two different channels, which risked cannibalizing their audience. Why? Well, it’s the same reason that ESPN was so excited about the last year’s Manningcast that it’s bringing it back for 10 weeks this season. ESPN is not just recognizing the reality of how their customers behave, but they’re embracing it.

Instead of hoping with everything they have that the customer stays in one place for the duration of the game, they’re recognizing the reality that they will leave and providing another product within their portfolio to be a destination when they do.

It’s the kind of experiment everyone in broadcasting should be investigating because, for all the talk about meeting the customer where they are, we still tend to be a little bit stubborn about adapting to what they do. 

Customers have more choices than ever when it comes to media consumption. First, cable networks softened the distribution advantages of broadcast networks, and now digital offerings have eroded the distribution advantages of cable networks. It’s not quite a free-for-all, but the battle for viewership is more intense, more wide open than ever because that viewer has so many options of not just when and where but how they will consume media.

Programmers have a choice in how to react to this. On the one hand, they can hold on tighter to the existing model and try to squeeze as much out of it as they can. If ESPN was thinking this way it would stack those two Monday night games one after the other just like it always has and hope like hell for a couple of close games to juice the ratings. Why would you make it impossible for your customer to watch both of these products you’ve paid so much to televise?

I’ve heard radio programmers and hosts recite take this same approach for more than 10 years now when it comes to making shows available on-demand. Why would you give your customers the option of consuming the product in a way that’s not as remunerative or in a way that is not measured?

That thinking is outdated and it is dangerous from an economic perspective because it means you’re trying to make the customer behave in your best interest by restricting their choices. And maybe that will work. Maybe they like that program enough that they’ll consume it in the way you’d prefer or maybe they decide that’s inconvenient or annoying or they decide to try something else and now this customer who would have listened to your product in an on-demand format is choosing to listen to someone else’s product entirely.

After all, you’re the only one that is restricting that customer’s choices because you’re the only one with a desire to keep your customer where he is. Everyone else is more than happy to give your customer something else. 

There’s a danger in holding on too tightly to the existing model because the tighter you squeeze, the more customers will slip through your fingers, and if you need a physical demonstration to complete this metaphor go grab a handful of sand and squeeze it hard.

Your business model is only as good as its ability to predict the behavior of your customers, and as soon as it stops doing that, you need to adjust that business model. Don’t just recognize the reality that customers today will exercise the freedom that all these media choices provide, embrace it.

Offer more products. Experiment with more ways to deliver those products. The more you attempt to dictate the terms of your customer’s engagement with your product, the more customers you’ll lose, and by accepting this you’ll open yourself to the reality that if your customer is going to leave your main offering, it’s better to have them hopping to another one of your products as opposed to leaving your network entirely.

Think in terms of depth of engagement, and breadth of experience. That’s clearly what ESPN is doing because conventional thinking would see the Manningcast as a program that competes with the main Monday Night Football broadcast, that cannibalizes it. ESPN sees it as a complimentary experience. An addition to the main broadcast, but it also has the benefit that if the customer feels compelled to jump away from the main broadcast – for whatever reason – it has another ESPN offering that they may land on.

I’ll be watching to see what ESPN decides going forward. The network will have three Monday Night Football doubleheaders beginning next year, and the game times have not been set. Will they line them up back-to-back as they had up until this year? If they do it will be a vote of confidence that its traditional programming approach that evening is still viable. But if they overlap those games going forward, it’s another sign that less is not more when it comes to giving your customers a choice in products.

Continue Reading

BSM Writers

Media Noise: Sunday Ticket Has Problems, Marcellus Wiley Does Not

Demetri Ravanos

Published

on

blank

On this episode of Media Noise, Demetri is joined by Brian Noe to talk about the wild year FS1’s Marcellus Wiley has had and by Garrett Searight to discuss the tumultuous present and bright future of NFL Sunday Ticket.

ITunes: https://buff.ly/3PjJWpO

Spotify: https://buff.ly/3AVwa90

iHeart: https://buff.ly/3cbINCp

Google: https://buff.ly/3PbgHWx

Amazon: https://buff.ly/3cbIOpX

Continue Reading
Advertisement blank
Advertisement blank

Barrett Media Writers

Copyright © 2021 Barrett Media.