There’s a new commercial for FTX featuring Tom Brady. The concept is that Brady is always looking for ways to be better. He’s striving to be an improved version of himself with smarter ways to practice, recover and diet. If things can be better, why would you be satisfied with anything that’s second-rate? I don’t know if Marcellus Wiley will be the next pitchman for FTX, but he has the same mindset and approach while viewing his professional career.
Wiley, a former 10-year NFL defensive end, has been a great broadcaster for over two decades. The Compton, California native is a dynamic blend of intelligence and entertainment. In ways, he’s like a modern-day Todd Christensen. Wiley is a former player-turned-broadcaster, a scholar who graduated from Columbia that also possesses the ability to joke around on a locker-room level. I’m convinced that if Wiley sat down for five minutes with pretty much anybody, he’d be able to connect with them. Not everybody has that ability, but a smart person with personality and widespread interests does.
Dat Dude, a nickname affectionately given to Wiley by his former San Diego Charger teammates, talks about his professional goals and visions. He reveals why he’s no longer doing Speak For Yourself with former co-host Emmanuel Acho. Wiley also talks about big things that are brewing for him at FOX Sports, no longer wanting to sell cotton candy, and some great advice he received from Mike Golic. Enjoy!
Brian Noe: When and why did you decide that broadcasting was something that you wanted to pursue as a career?
Marcellus Wiley: The when was probably my fourth or fifth year. I actually had a show in Buffalo my rookie year. I’ve been broadcasting since I was in the NFL, day one. They would come to my house. We would do interviews, I would show them my life. I would cook, I would rap, I would DJ, I would do everything that I was normally doing, but a camera was there. I guess I was the first Kardashian because I had a reality show back in the ‘90s.
I didn’t make a decision to do it. I didn’t even think that was broadcasting. I thought it was just like, all right, y’all filming me live. It was about San Diego, second year, we didn’t make the playoffs again. They were starting the NFL Network. Like starting it, and I remember being a correspondent. It was the weirdest feeling ever. I’m not in the playoffs, but I’m still an active player. I’m doing this San Diego Chargers game. The Chargers lost and I’m interviewing LT (LaDainian Tomlinson). I remember when the game was over, the scrum of everyone running and trying to get an interview. I was so nervous. I didn’t run, I was like, I feel weird, like I should be playing. I should have on pads, but here I am with a microphone and a suit on. I’m like what happened to me?
I remember walking slower than everybody being over cool, really in fear, and LT finding me. I got the LT interview, and I want to say Peyton Manning somehow, some way, was like my second interview. That was easy. Everyone else bum-rushing him, bum-rushing him, and they’re giving me eye contact in the fifth quarter as they’re walking to the locker room, and just talking to me for real. I was like, whatever that feeling was in that moment, that was as close as I felt to being on the field running out the tunnel making plays. I think just because of that closeness in terms of energy, and translating to sport, probably planted the first seed in my head like yeah, when this is over, this is what I’m going to do.
BN: What’s the most fun you’ve had either in radio or TV along the way?
MW: Man, I am really trying to narrow down from a thousand and one different moments. I will start it off like this: I got in broadcasting and then I worked at ESPN. NFL Network didn’t want me because I wasn’t a Hall of Famer; I was like forget y’all. I’ll pay y’all back. Here I am at ESPN and I’m doing the car wash as they call it, all the shows, NFL Live. I remember Mike Golic came up to me the first day after doing Mike & Mike. Now I’m an active player just retired. I don’t know how big Mike & Mike is. I just think it’s a normal radio show. I’m like, why are y’all filming? It’s a radio show. Find out after I do that show — I co-hosted it with him — how big it was. Everyone was blowing me up like, dog, you did Mike & Mike and you just got there?
Mike Golic told me he said, man, keep your personality and keep telling stories. He says that’s your secret sauce. I was able to navigate a career where I was able to have personality in all of my broadcasting more than just analytics or just X’s and O’s. I was more I’s and you’s from day one. So I’m doing NFL Live and we’re talking about third-and-goal and fourth-and-goal, and I’m sitting here talking about the club, and stories, and I know that guy, and we hung out.
Seth Markman at the time, the boss of the show, came to me and he was like, Marcellus, you’re not long for this show, and that’s a good thing. What happened from there is SportsNation. I started doing SportsNation, which was so personality driven. It started to snowball from there. I carved out a lane before it was really carved for us in the industry.
All of that said my favorite moment? I don’t really have a favorite moment. I know when I feel the best. I feel the best when I’m with a co-host or a guest and we came here to talk one thing and we end up talking that, but we take it to so many different levels and peel back so many layers. We all do it, even if we’re in disagreement, with respect. That’s my favorite place to go is to bring all four corners of the room together, and talk through it and smile about it.
BN: What has been the most challenging show you’ve worked on?
MW: The most challenging. Ahh, man. Probably Speak For Yourself the last two years. Let me preface it by saying it’s because it switched from the first two years. I left ESPN with Jason Whitlock being a recruiter, coming to my back yard it felt like every day. It wasn’t that often, but he made me feel like a 5-star player. [Laughs] Recruiting me to come to FOX. He had this show structure and he had this show element and design and heart to do a show he wanted to do.
It was right up my alley because for the longest I’ve always been this balancing act. I’ve never been the football. I’ve never wrapped my entire identity around sports. It’s something that I did, but it wasn’t who I was. When the offer came to do a show that was deeper than sports or more than sports, oh, I was all-in. Then that shifted because Jason left. And he didn’t even tell me he was leaving too so you know, he’s still my boy, but hey, Jason, you already know how you got your boy. But that wasn’t a death blow.
Nick Khan, my super agent, friend, co-CEO of WWE, he also left. So I’m not even talking about the show; I’m talking about what’s going on while I’m doing this show. The reason I went to FOX to do a show is now gone, and my conductor, navigator of it all was now gone. But he planted the seed in me that really has blossomed of late. He was like, look man, at this point in my life, I’ve done amazing at what I’m doing, but there’s a certain point you got to stop swinging for singles and doubles and try to hit one over the fence. I was listening to that because he was really saying, I gotta get deeper into my passion, but also swing for it.
I’ve been broadcasting for 25 years, and I’ve never swung for the fences. Okay, you got this base hit. Okay, now I’m doing a show with Golic. All right, another base hit, I’m with Beadle. Then a base hit, I’m with Max. I’ve always kind of just been with great co-hosts who, at times, they swung for the fences in their respects. I always just sat there taking my base hits just rounding the bases.
When Acho came, one, the show completely switches in dynamic because they’re two different people. Duh. I’m doing the same show a different way and then it’s all of a sudden not the same show. I love doing it with Acho because I knew Acho from before. That’s my friend. He used to be quote-unquote, maybe a mentee, if you could call it that. He came to SportsNation one day and we just exchanged numbers and we used to talk all the time. I used to tell him how I was and he was telling me how it’s going. We just broke bread like that and became like my little bro, big bro, just because I’m way older than him. He was my boy. We had fun doing the show, but it was a different show.
I think that was starting to starve me. Some of my muscles were atrophying in terms of what I really want to do globally. I like it real. I like it raw. I like it deep. I want to bring the sociology of sports out. Our show was going in a direction and format that was going to be lighter. I have done fluffy long enough and I had done SportsNation. I’ve done fluff. I know how to sell cotton candy, but it was time to get to the meat and potatoes. No slight to my boy, Acho, but I was looking different at what I was doing than what he was doing. So, got to a point where the bosses and us, we started to talk through it. They gave me a great plan. They gave me a great consolation if you would.
I still have that muscle that needs to go back to the gym and get his reps in and doing that show wasn’t going to allow me to get those reps. Now the show has rebranded, has shifted to those places. I wish all those dudes luck, and Joy, my girl. I’ve known Joy since she was itty-bitty. I knew Joy before she could even drive, like back in the Miami Dolphin parking lots, Jason Taylor my homie days. I love them all. But I want to tap into my greatest passion and I haven’t been able to do that just yet.
BN: What does swinging for the fences look like for you? What do you want to do next?
MW: Well one, it’s not just commentating sports, it’s connecting with the people. I was going to be a school teacher, or a Dean of Students. That was like my life goal. But I just kept getting bigger, faster, stronger, so I ended up playing football. I wanted to just return home and be a teacher. That’s carved into me. I look at people in this world, all walks of life, and we all meet that moment where it’s a fork in the road. I just kind of want to be a life coach. I want to be a grander voice for those who are confronted with those forks in the road and help them go right, not left, go the right way and not the wrong way. That’s where I need to tap into.
Those are the opportunities that are being presented to me right now in terms of still being who I am in my sport thread. I’m still an athlete, I get it. I’m still a commentator, I love it. I’m still going to do a show on FOX Sports and it’s going to be sports based. It’s going to be football focused..
Swinging for the fences is me taking off the suit, getting from behind the desk, not talking about sports in a binary fashion, not being argumentative, not constantly trying to pit things against each other because it is a competition. But really weave through those nuances that we all sit back when we’re sipping a brew or we’re around our friends or we’re in the bar. There’s a different energy and spirit and there’s a different way that we consume the game than what is happening largely in broadcasting right now.
In broadcasting, we’re going Cowboys, we’re going Dak, we’re going NFC East and then we’re going LeBron and he sneezed. Then it’s going oh, Westbrook’s not happy. And it’s like, I know all these dudes. I know all these scenarios. I lived through this. How dare we now undermine them? How dare we now antagonize everything to kind of bring it to a lower common denominator instead of the love for this? I coach youth football. Every single parent would switch places with every single guy we demonize right now. It’s like you’re on a road to nowhere if we can’t start at the top and properly articulate it, and let people properly consume it. I’m ambitious, but since I’ve been through it, it’s not too far gone.
BN: I’m divorced. For a long time people would ask what happened. It’s like, ahh man, I get why you’re asking, but I’ve been asked that so many times and I just don’t want to talk about it. Is that how you feel with Speak For Yourself when people ask you what happened?
MW: Not completely. But everyone wants to know what happened and I do want to set this straight. FOX loved me. FOX loved Acho. FOX didn’t love what we were doing because that’s not what we were supposed to be doing. Y’all remember that. So FOX said let’s figure out the best alternatives for both. Speak was changing its format. I didn’t want it (to be) Speak. I didn’t want it (to be) Speak For Yourself because Whitlock was Speak For Yourself, as Colin Cowherd was Speak For Yourself with Whitlock. Let’s go all the way back. I wanted to do what I wanted to do.
Now the best version of that was an opportunity and offer to do First Things First. And I wanted to do First Things First, but first, there was conversation of it coming to L.A. Ultimately, it stayed in New York. I still had that opportunity, but as you’re divorced, I’m married with three little ones and a fourth one in New York, which got me on the edge. Boy, I was running that ball, open field, five, four, three, goal, and then no, I didn’t want to cross the goal line.
But my heart is with those guys on that show. I love that show. I love what that could have been and what may come. But I couldn’t do it. We then tried to, all right, land the plane differently, different versions, hybrid New York and L.A. Then I started to feel half pregnant as they say. I’m robbing myself, I’m robbing you, I’m not all-in. This is a trial, this is all new.
Now if they would’ve moved the show to L,A., done deal, I would’ve been the guy. That’s why they don’t have the football guy there constantly right now. It was going to be me. But we’re not there, so I’m going to do my show, which I need a name for — so anybody, everybody something with Dat Dude — I’m going to start it off twice a week and just ramp it up. It’s going to happen that way and meanwhile all these other opportunities — we’re going to have to do a Part 2 interview after everything settles over there because of legalities — I’ll have those other entities land and then I’ll be doing my show on FOX Sports. Then you’ll start to see a fuller expression of me and hopefully it’s going to be a better conversation around sports and life for you.
BN: Awesome, man. I’ll start brainstorming. I can’t think of anything off the top of my head. Dem Dudes? [Laughs]
MW: I’ve heard worse. I’ve heard better, but I’ve certainly heard worse. Hey look, if I’m stuck, I’m not judging anybody.
BN: I want to do a couple of rapid fire questions with you; just a couple of quick thoughts on each of these. Who’s the smartest host you’ve worked with in radio or TV?
MW: Oh, Max Kellerman. Not even close. I don’t know how his brain fits in that little head of his, but goodness, he’s like an almanac. He’s like a dictionary. He’s corrected me so many times on air as well. That’s how you know that’s my boy. He’s like, that’s not it. [Laughs] I love that. We went to the same school. It took him way longer to graduate than me. I don’t know how. Maybe he wanted to get like nine degrees, but he’s a genius.
BN: Which school did you both go to?
MW: Columbia. Yeah, we went to Columbia together. He was there before me and after me, but Max at that time was a rapper and in them streets. Different dude.
BN: Who’s the funniest host you’ve worked with?
MW: Oh, man. Oh, that’s so close. Kelvin Washington comes to mind. Kelvin Washington, I call him Wayne Brady light. Like he’s Wayne Brady, a different version. This dude is like the most talented cat I’ve ever seen. Impressions, comedy, it’s almost like he should be on every game show as the host. This dude is next-level hilarious. Every time I see K Dub, I’m cracking up.
BN: Who’s the host you enjoyed working with the most?
MW: Beadle’s so close, but man, she’s a firecracker too. One day Beadle coming in and you’re, aww, look out, mama mad. We used to always say mama mad, and then that wasn’t the day. Most fun? A lot of these are going to get Max. I don’t want to keep Max-ing it out, but let me think, most fun. Charissa is like the best hang. Charissa Thompson, it’s like, oh, we’re working? You forgot. I’ll probably go Charissa because your shoulders are always down with Charissa. She works the room and she just keeps it light.
BN: Last one, not so much rapid fire, but just the script for your next five, 10 years professionally. If you could write it, what would you want that script to look like?
MW: It would have to be full expression of who I am and all of my experiences and perspective. I am creating a structure, a machinery that I can now be in connection with the masses, with the people. What does that look like? I want to be Tony Robbins, Deepak Chopra, my version. Kevin Samuel, rest in peace, just these people who have these perspectives that enlighten, unify, even sometimes disrupt, but they’re in pursuit of the universal truth, and really trying to just display who they are for all in fullness.
So for me, no more just athlete because I used to hate that growing up and I forgot it for the last 20 years. I became now just broadcaster. You’re getting fluffy off the cotton candy. You’re doing the same thing and it’s amazing, I’m not trying to slight it, but then there’s a part of you that’s starting to grow a little hungry, starving itself as I said before, starting to atrophy. I just want to feed that muscle as well.
The players, before they put the helmet on or after they take it off, I want to talk about that. The times that my family would drive to my games and tailgate in my living room before I left for the stadium. Those experiences where people would be like, what the hell? Yeah, my mama and my grandmama was drunk before kickoff at my house and offered me beer. Never took it. Should’ve, probably would have played better. But the point is, there’s a trillion different ways we can talk about sports, and I just felt that I had done a lot, if not all I could do in just that one vein. Now it’s time to expand it.
Brian Noe is a columnist for BSM and an on-air host heard nationwide each weekend on FOX Sports Radio. Previous roles include stops in Portland, OR, Albany, NY and Fresno, CA. You can follow him on Twitter @TheNoeShow or email him at firstname.lastname@example.org.
The Future Is Now, Embrace Amazon Prime Video, AppleTV+
As annoying as streaming sports is and as much as I haven’t fully adapted to the habit yet, Amazon and Apple have done a magnificent job of trying to make the process as easy and simplified as possible.
This week has been a reckoning for sports and its streaming future on Amazon Prime Video, AppleTV+, ESPN+, and more.
Amazon announced that Thursday Night Football, which averaged 13 million viewers, generated the highest number of U.S. sign ups over a three hour period in the app’s history. More people in the United States subscribed to Prime during the September 15th broadcast than they did during Black Friday, Prime Day, and Cyber Monday. It was also “the most watched night of primetime in Prime Video’s history,” according to Amazon executive Jay Marine. The NFL and sports in general have the power to move mountains even for some of the nation’s biggest and most successful brands.
This leads us to the conversation happening surrounding Aaron Judge’s chase for history. Judge has been in pursuit of former major leaguer Roger Maris’ record for the most home runs hit during one season in American League history.
The sports world has turned its attention to the Yankees causing national rights holders such as ESPN, Fox, and TBS to pick up extra games in hopes that they capture the moment history is made. Apple TV+ also happened to have a Yankees game scheduled for Friday night against the Red Sox right in the middle of this chase for glory.
Baseball fans have been wildin’ out at the prospects of missing the grand moment when Judge passes Maris or even the moments afterwards as Judge chases home run number 70 and tries to truly create monumental history of his own. The New York Post’s Andrew Marchand has even reported there were talks between YES, MLB, and Apple to bring Michael Kay into Apple’s broadcast to call the game, allow YES Network to air its own production of the game, or allow YES Network to simulcast Apple TV+’s broadcast. In my opinion, all of this hysteria is extremely bogus.
As annoying as streaming sports is and as much as I haven’t fully adapted to the habit yet, Amazon and Apple have done a magnificent job of trying to make the process as easy and simplified as possible. Amazon brought in NBC to help with production of TNF and if you watch the flow of the broadcast, the graphics of the broadcast, NBC personalities like Michael Smith, Al Michaels, and Terry McAuliffe make appearances on the telecast – it is very clear that the network’s imprint is all over the show.
NBC’s experience in conducting the broadcast has made the viewing experience much more seamless. Apple has also used MLB Network and its personalities for assistance in ensuring there’s no major difference between what you see on air vs. what you’re streaming.
Amazon and Apple have also decided to not hide their games behind a paywall. Since the beginning of the season, all of Apple’s games have been available free of charge. No subscription has ever been required. As long as you have an Apple device and can download Apple TV+, you can watch their MLB package this season.
Guess what? Friday’s game against the Red Sox is also available for free on your iPhone, your laptop, or your TV simply by downloading the AppleTV app. Amazon will also simulcast all Thursday Night Football games on Twitch for free. It may be a little harder or confusing to find the free options, but they are out there and they are legal and, once again, they are free.
Apple has invested $85 million into baseball, money that will go towards your team becoming better hypothetically. They’ve invested money towards creating a new kind of streaming experience. Why in the hell would they offer YES Network this game for free? There’s no better way for them to drive subscriptions to their product than by offering fans a chance at watching history on their platform.
A moment like this are the main reason Apple paid for rights in the first place. When Apple sees what the NFL has done for Amazon in just one week and coincidentally has the ability to broadcast one of the biggest moments in baseball history – it would be a terrible business decision to let viewers watch it outside of the Apple ecosystem and lose the ability to gain new fans.
It’s time for sports fans to grow up and face reality. Streaming is here to stay.
MLB Network is another option
If you don’t feel like going through the hassle of watching the Yankees take on the Red Sox for free on Apple TV+, MLB Network will also air all of Judge’s at bats live as they are happening. In case the moment doesn’t happen on Apple TV+ on Friday night, Judge’s next games will air in full on MLB Network (Saturday), ESPN (Sunday), MLB Network again (Monday), TBS (Tuesday) and MLB Network for a third time on Wednesday. All of MLB Network’s games will be simulcast of YES Network’s local New York broadcast. It wouldn’t shock me to see Fox pick up another game next Thursday if the pursuit still maintains national interest.
- One of the weirdest things about the experience of streaming sports is that you lose the desire to channel surf. Is that a good thing or bad thing? Brandon Ross of LightShed Ventures wonders if the difficulty that comes with going from app to app will help Amazon keep viewers on TNF the entire time no matter what the score of the game is. If it does, Amazon needs to work on developing programming to surround the games or start replaying the games, pre and post shows so that when you fall asleep and wake up you’re still on the same stream on Prime Video or so that coming to Prime Video for sports becomes just as much of a habit for fans as tuning in to ESPN is.
- CNN has announced the launch of a new morning show with Don Lemon, Poppy Harlow and Kaitlin Collins. Variety reports, “Two people familiar with plans for the show say it is likely to use big Warner Bros. properties — a visit from the cast of HBO’s Succession or sports analysis from TNT’s NBA crew — to lure eyeballs.” It’ll be interesting to see if Turner Sports becomes a cornerstone of this broadcast. Will the NBA start doing schedule releases during the show? Will a big Taylor Rooks interview debut on this show before it appears on B/R? Will the Stanley Cup or Final Four MVP do an interview on CNN’s show the morning after winning the title? Does the show do remote broadcasts from Turner’s biggest sports events throughout the year?
- The Clippers are back on over the air television. They announced a deal with Nexstar to broadcast games on KTLA and other Nexstar owned affiliates in California. The team hasn’t reached a deal to air games on Bally Sports SoCal or Bally Sports Plus for the upcoming season. Could the Clippers pursue a solo route and start their own OTT service in time for the season? Are they talking to Apple, Amazon, or ESPN about a local streaming deal? Is Spectrum a possible destination? I think these are all possibilities but its likely that the Clippers end up back on Bally Sports since its the status quo. I just find it interesting that it has taken so long to solidify an agreement and that it wasn’t announced in conjunction with the KTLA deal. The Clippers are finally healthy this season, moving into a new arena soon, have the technology via Second Spectrum to produce immersive game casts. Maybe something is brewing?
- ESPN’s Monday Night Football double box was a great concept. The execution sucked. Kudos to ESPN for adjusting on the fly once complaints began to lodge across social media. I think the double box works as a separate feed. ESPN2 should’ve been the home to the double box. SVP and Stanford Steve could’ve held a watch party from ESPN’s DC studio with special guests. The double box watch party on ESPN2 could’ve been interrupted whenever SVP was giving an update on games for ESPN and ABC. It would give ESPN2 a bit of a behind the scenes look at how the magic happens similarly to what MLB Tonight did last week. Credit to ESPN and the NFL for experimenting and continuing to try and give fans unique experiences.
Jessie Karangu is a columnist for BSM and graduate of the University of Maryland with a bachelor’s degree in journalism. He was born and raised in Baltimore, Maryland but comes from Kenyan roots. Jessie has had a passion for sports media and the world of television since he was a child. His career has included stints with USA Today, Tegna, Sinclair Broadcast Group and Sightline Media. He can be found on Twitter @JMKTVShow.
ESPN Shows Foresight With Monday Night Football Doubleheader Timing
ESPN is obviously testing something, and it’s worth poking around at why the network wouldn’t follow the schedule it has used for the last 16 years, scheduling kickoffs at 7 and then 10 on their primary channel.
The Monday Night Football doubleheader was a little bit different this time around for ESPN.
First, it came in Week 2 instead of Week 1. And then, the games were staggered 75 minutes apart on two different channels, the Titans and Bills beginning on ESPN at 7:15 PM ET and the Vikings at the Eagles starting at 8:30 PM on ABC and ESPN+. This was a departure from the usual schedule in which the games kicked off at 7:00 PM ET and then 10:00 PM ET with the latter game on the West Coast.
ESPN is obviously testing something, and it’s worth poking around at why the network wouldn’t follow the schedule it has used for the last 16 years, scheduling kickoffs at 7:00 PM and then 10:00 PM ET on their primary channel. That’s the typical approach, right? The NFL is the most valuable offering in all of sports and ESPN would have at least six consecutive hours of live programming without any other game to switch to.
Instead, they staggered the starts so the second game kicked off just before the first game reached halftime. They placed the games on two different channels, which risked cannibalizing their audience. Why? Well, it’s the same reason that ESPN was so excited about the last year’s Manningcast that it’s bringing it back for 10 weeks this season. ESPN is not just recognizing the reality of how their customers behave, but they’re embracing it.
Instead of hoping with everything they have that the customer stays in one place for the duration of the game, they’re recognizing the reality that they will leave and providing another product within their portfolio to be a destination when they do.
It’s the kind of experiment everyone in broadcasting should be investigating because, for all the talk about meeting the customer where they are, we still tend to be a little bit stubborn about adapting to what they do.
Customers have more choices than ever when it comes to media consumption. First, cable networks softened the distribution advantages of broadcast networks, and now digital offerings have eroded the distribution advantages of cable networks. It’s not quite a free-for-all, but the battle for viewership is more intense, more wide open than ever because that viewer has so many options of not just when and where but how they will consume media.
Programmers have a choice in how to react to this. On the one hand, they can hold on tighter to the existing model and try to squeeze as much out of it as they can. If ESPN was thinking this way it would stack those two Monday night games one after the other just like it always has and hope like hell for a couple of close games to juice the ratings. Why would you make it impossible for your customer to watch both of these products you’ve paid so much to televise?
I’ve heard radio programmers and hosts recite take this same approach for more than 10 years now when it comes to making shows available on-demand. Why would you give your customers the option of consuming the product in a way that’s not as remunerative or in a way that is not measured?
That thinking is outdated and it is dangerous from an economic perspective because it means you’re trying to make the customer behave in your best interest by restricting their choices. And maybe that will work. Maybe they like that program enough that they’ll consume it in the way you’d prefer or maybe they decide that’s inconvenient or annoying or they decide to try something else and now this customer who would have listened to your product in an on-demand format is choosing to listen to someone else’s product entirely.
After all, you’re the only one that is restricting that customer’s choices because you’re the only one with a desire to keep your customer where he is. Everyone else is more than happy to give your customer something else.
There’s a danger in holding on too tightly to the existing model because the tighter you squeeze, the more customers will slip through your fingers, and if you need a physical demonstration to complete this metaphor go grab a handful of sand and squeeze it hard.
Your business model is only as good as its ability to predict the behavior of your customers, and as soon as it stops doing that, you need to adjust that business model. Don’t just recognize the reality that customers today will exercise the freedom that all these media choices provide, embrace it.
Offer more products. Experiment with more ways to deliver those products. The more you attempt to dictate the terms of your customer’s engagement with your product, the more customers you’ll lose, and by accepting this you’ll open yourself to the reality that if your customer is going to leave your main offering, it’s better to have them hopping to another one of your products as opposed to leaving your network entirely.
Think in terms of depth of engagement, and breadth of experience. That’s clearly what ESPN is doing because conventional thinking would see the Manningcast as a program that competes with the main Monday Night Football broadcast, that cannibalizes it. ESPN sees it as a complimentary experience. An addition to the main broadcast, but it also has the benefit that if the customer feels compelled to jump away from the main broadcast – for whatever reason – it has another ESPN offering that they may land on.
I’ll be watching to see what ESPN decides going forward. The network will have three Monday Night Football doubleheaders beginning next year, and the game times have not been set. Will they line them up back-to-back as they had up until this year? If they do it will be a vote of confidence that its traditional programming approach that evening is still viable. But if they overlap those games going forward, it’s another sign that less is not more when it comes to giving your customers a choice in products.
Danny O’Neil is a sports media columnist for BSM. He has previously hosted morning and afternoon drive for 710 ESPN Seattle, and served as a reporter for the Seattle Times. He can be reached on Twitter @DannyOneil or by email at Danny@DannyOneil.com.
Media Noise: Sunday Ticket Has Problems, Marcellus Wiley Does Not
On this episode of Media Noise, Demetri is joined by Brian Noe to talk about the wild year FS1’s Marcellus Wiley has had and by Garrett Searight to discuss the tumultuous present and bright future of NFL Sunday Ticket.
Demetri Ravanos is the Assistant Content Director for Barrett Sports Media. He hosts the Chewing Clock and Media Noise podcasts. He occasionally fills in on stations across the Carolinas. Previous stops include WAVH and WZEW in Mobile, AL, WBPT in Birmingham, AL and WBBB, WPTK and WDNC in Raleigh, NC. You can find him on Twitter @DemetriRavanos and reach him by email at DemetriTheGreek@gmail.com.